Universal Banker – Bilingual Spanish/English Speaking Preferred – 5th/52nd Branch

Overview

The Universal Banker is an entry-level position responsible for assisting in the execution of sales, product, or service activities in coordination with the customer service team. The objective of this role is to foster relationships with customers to build loyalty and help increase sales to individual consumer clients.

Responsibilities

• Assist in basic account opening for existing customers
• Provide service delivery to internal and external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities from service transactions and resolve customer complaints/issues promptly and effectively
• Support sales and service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency

Qualifications

• 1-3 years of relevant experience
• Previous retail banking or similar experience required
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• High School diploma or equivalent

Job Details

Job Family Group: Consumer Sales

Job Family: Branch Sales

Time Type: Full time

Primary Location: New York, New York, United States

Primary Location Full Time Salary Range: $50,030.00 - $65,270.00

In addition to salary, Citi’s offerings may include discretionary and formulaic incentive and retention awards. Citi offers competitive benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including vacation, sick leave, and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Availability may vary by jurisdiction, job level, and date of hire.

Skills & Other Information

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date: Apr 24, 2026

Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.