Client Service Specialist

Job Title

Officer, Client Service Specialist - Onsite (Internal Job Title: Client Service Specialist - C05)

Location

Hong Kong

Overview

We’re currently looking for a high-caliber professional to join our team as Officer, Client Service Specialist - Onsite. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future.

Responsibilities

• Coordinate the application of the Attention and Operation Model in Branch
• Promote the institution's products/services in the clients’ yard and encourage use of self-service channels
• Coordinate adequately the material resources and the employees of the Branch
• Contribute to control and security functions with the designated personnel
• Fulfilling clients’ needs while delivering an exceptional client experience, measured by specific metrics
• Assess risk when making business decisions, safeguarding the firm’s reputation and assets, ensuring compliance with laws, rules, and regulations, and escalating, managing, and reporting control issues with transparency
• Perform efficient and accurate banking transactions including managing cash supply and processing deposits

Qualifications & Requirements

• Bachelor’s/University degree or equivalent experience
• Experience in customer service, sales, and/or branch operations
• Clear and concise written and verbal communication
• Ability to connect clients with our digital platform
• Willingness to adapt clients’ banking behavior to embrace digitization

Benefits & Programs

• Programs and services for physical and mental well-being, including access to telehealth, health advocates, confidential counseling, and more (coverage varies by country)
• Expanded Paid Parental Leave Policy to include Citi employees worldwide
• Support for financial well-being and future planning
• Access to learning and development resources to broaden and deepen skills
• Work-life balance programs and generous paid time off
• Volunteer opportunities with Citi employees contributing significant hours worldwide

How to Apply

Take the next step in your career and apply for this role at Citi today: https://jobs.citi.com/dei

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.