Retail Banker I - Franklin Square

Job Details

Work Location: Franklin Square, New York, United States of America

Hours: 40

Pay Details: USD $24.25 - $32.50

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services and routine transactions to educate on bank products and services for Customers or refer them to appropriate team members or internal partners, while ensuring a positive Customer experience
• Broad knowledge and understanding of the full product suite, services and processes of the business area; low to moderate complexity/risk
• Establishes and nurtures Customer relationships by displaying product knowledge, actively listening to Customer needs, and identifying additional needs to offer solutions or referrals
• Makes product recommendations based on Customer needs, highlighting features and benefits that support Customers through life events, save time and money, and exceed needs
• Utilizes Customer relationship management tools to proactively assess Customer needs and lead-focused outbound sales activities
• Independently resolves customer issues, errors and problems, escalating when necessary
• Builds working relationships with customers and explains detailed/complicated information
• Requires full proficiency gained through job-related training to perform a range of activities
• Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
• Engages in conversations with customers about loan products and facilitates the application intake
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience
• Teller experience preferred
• Must be able to complete teller training upon hire to take customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: building trust with educational content and tools, providing consultative support, and advocating with proactive insights and recommendations
• Serves as a Customer advocate in improving financial confidence, providing resolution, proactive tips and insights on saving time and money
• Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store
• Orchestrates customer flow in the lobby, warmly welcomes customers, discovers initial needs, and guides them appropriately
• Understands customer preferences with banking and educates customers on self-service options
• May act as a point of escalation for Customer questions or concerns
• May perform a variety of teller transactions including checks, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to policies
• Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
• Acts as a brand champion internally and externally
• Educates clients on self-service channels including digital options
• Brings your genuine self to each banking transaction, turning it into a personalized interaction

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk
• Participates in Store daily operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions/activities as necessary
• Ensures documentation is accurate and reflects client/business intentions in line with regulations
• Performs due diligence to support accuracy of all customer transactions/activities
• Knowledgeable of and complies with Bank Code of Conduct
• Contributes to Operational Excellence by understanding accountability in an operational location
• Executes with excellence by adhering to risk and control policies/procedures

Employee/Team Accountabilities

• Participates fully as a team member, supporting a positive work environment focused on service, quality, innovation and teamwork
• Continuously enhances knowledge in own area and shares knowledge within the team
• Participates in performance management and development activities
• Keeps others informed about project status and day-to-day activities
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for the business area/function and the Bank
• Uses feedback from coaching to improve performance
• Establishes relationships with partner bankers to facilitate referrals
• Contributes to a positive work environment aligned with TD's model, brand and culture
• Collaborates with team members to contribute to team and organizational success
• Proactively seeks opportunities to improve delivery with high attention to quality
• Takes ownership of own career and development; seeks diverse feedback
• Embraces change
• Adheres to TD's Shared Commitments and code of conduct
• Supports an inclusive culture that reflects TD's diversity agenda and fosters an extraordinary employee experience

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z and the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act)
• Must be eligible for employment with a covered financial institution under Regulation Z
• Must be eligible for registration as a registered mortgage loan originator with the NMLS (SAFE Act)
• Satisfactory results on a criminal background check and a credit check; required to provide certification regarding any findings by government agencies

Physical Requirements

The job involves various physical activities and travel as detailed below. For example: sedentary work, frequent sitting/standing, occasional walking, lifting up to 25 lbs, etc. The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, and skills.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth-largest bank in North America by branches. TD aims to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. TD colleagues bring their skills and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is committed to client experience and believes all colleagues are client-facing. We are reimagining banking for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects investments in colleagues to support financial, physical and mental well-being. It includes base salary, variable compensation and awards, health and well-being benefits, savings and retirement programs, PTO, banking benefits, career development, and recognition. Learn more

Additional Information

We’re excited you’re considering a career with TD. Regular development conversations, training programs, and a competitive benefits plan support colleagues to thrive both at work and home.

If you’re interested in a specific career path or building certain skills, you’ll have regular performance conversations, access to online learning, and mentoring programs to help you grow.

TD offers diverse career paths to grow your expertise and make a meaningful impact. TD is committed to a respectful workplace with fair opportunities to grow and to achieving career goals. TD hires and develops the best.

Training & Onboarding

TD provides training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will contact candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed.