Retail Banker (Kings Highway) PT 30 Hours - Bilingual Russian

Job Title

Retail Banker I

Work Location

Brooklyn, New York, United States of America

Hours

30 hours per week

Pay Details

$24.25 - $32.50 USD per hour

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide you with more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services and refer customers to appropriate team members or internal bank partners, while ensuring a positive customer experience.
• Broad knowledge of the full product suite, services, and processes of the business area with low to moderate complexity/risk.
• Establishes and nurtures customer relationships by displaying product knowledge, actively listening to customer needs, and offering solutions or partner referrals.
• Makes product recommendations based on customer needs, highlighting features and benefits that support customers through life events, save time and money, and exceed their needs.
• Uses customer relationship management tools to proactively participate in assessments, identify customer solutions, and lead-focused outbound sales activities.
• Independently resolves customer issues and escalates when necessary.
• Builds working relationships with customers and explains detailed and/or complicated information.
• Requires full proficiency gained through job-related training to perform a range of activities.
• Participates in customer outreach, servicing, and advisory activities to deliver on TD’s unexpectedly human promise.
• Engages in conversations about loan products and facilitates application intake.
• Must maintain an active registration with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• High School Diploma or GED
• 1+ years of experience working with customers and/or sales in any capacity, or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience (preferred)
• Must be able to complete teller training upon hire to handle customer transactions
• Demonstrated ability to engage customers while educating them on products and services (preferred)
• Demonstrated organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills—concise, clear, and consistent
• Demonstrated ability to schedule and prioritize work
• Ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers a legendary experience by helping customers, building relationships, and providing service and advice.
• Understands and supports the Bank's customer service strategy; delivers end-to-end advice including educational content, consultative support, and proactive insights and recommendations.
• Serves as a customer advocate by improving financial confidence, providing resolutions, and offering proactive tips to save time and money.
• Consistently delivers a legendary customer experience through effective problem resolution or sound advice.
• Manages lobby flow, warmly welcomes customers, discovers needs, and guides them appropriately.
• Educates customers on self-service options that meet their needs and preferences.
• May act as a point of escalation for customer questions or concerns.
• May perform teller transactions including check cashing, deposits, transfers, and withdrawals while monitoring for fraud and adhering to policies and procedures.
• Considers the impact of decisions on the well-being of TD, its customers, and stakeholders.
• Acts as a brand champion internally and externally.
• Educates clients on self-service channels including digital options.
• Brings your genuine self to each banking transaction, making it a personalized interaction, one customer at a time.

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk and protect customers.
• Participates in store daily operations to align with TD's risk framework.
• Understands and applies operating policies and procedures.
• Supports timely and accurate completion of business processes and procedures.
• Escalates non-standard or high-risk transactions as necessary.
• Ensures documentation reflects client/business intentions accurately and complies with relevant rules/regulations.
• Performs due diligence to support accuracy of all customer transactions/activities.
• Complies with Bank Code of Conduct.
• Contributes to Operational Excellence by understanding accountability in driving a well-run location.
• Executes with excellence by adhering to risk and control policies/procedures.

Employee/Team Accountabilities

• Participates as a positive team member, promoting service quality, innovation, and teamwork, with timely communication of issues.
• Continuously enhances knowledge in own area and participates in knowledge transfer within the team and unit.
• Participates in performance management and development activities.
• Keeps others informed about project status and day-to-day activities.
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
• Acts as a brand ambassador for the business area and the Bank.
• Uses coaching feedback to improve performance.
• Establishes relationships with partner bankers to facilitate referrals.
• Contributes to a positive work environment by aligning with TD’s model, brand, and culture.
• Collaborates with team members to contribute to the success of the team and organization.
• Seeks opportunities to improve delivery of work with high quality.
• Owns career development, seeks diverse feedback, and continuously enhances skills.
• Adapts to change and adheres to TD’s Shared Commitments and code of conduct.
• Supports an inclusive culture that reflects TD’s diversity agenda and creates an exceptional employee experience.

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and the definition of Mortgage Loan Originator under the SAFE Act and related regulations.
• Must be eligible for employment with a covered financial institution under Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act and related regulations.
• Must have satisfactory results on a criminal background check and a credit report check, and provide statements/certifications regarding findings by any government agency, as required by federal law for this position.

Physical Requirements

The role involves the following with respective frequencies: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods – Continuous
• Applying common sense to standardized problems – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Mathematical operations – Continuous

The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, and skills required. The listed responsibilities and duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth-largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is committed to being a leader in client experience, and all colleagues are client-facing. We are reimagining banking for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package includes base salary and variable compensation/awards (e.g., eligibility for cash and/or equity incentive awards) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more: Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive both at work and at home.

If you’re interested in a specific career path or building certain skills, we help you succeed with regular career, development, and performance conversations with your manager, access to online learning, and mentoring programs to unlock future opportunities.

TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can achieve your career goals. We hire and develop the best.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected by applicable law.

If you are an applicant with a disability and need accommodations to complete the application process, please email USWAPTDO@td.com with your full name, best way to reach you, and the accommodation needed.