Retail Banker I Full Time (Hollis)

Job Title

Work Location: Hollis, New York, United States of America

Hours: 40 per week

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other business needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide more specific details for this role.

Line of Business

Line of Business: Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison integral to delivering TD’s brand promise by using financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to achieving business objectives by identifying appropriate TD solutions that help customers reach their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services, and routine transactions to educate on bank products and services or refer customers to appropriate team members while ensuring a positive customer experience.
• Broad knowledge of the full product suite, services, and processes of the business area with low to moderate complexity/risk.
• Establishes and nurtures customer relationships by demonstrating product knowledge, actively listening to customer needs, and offering solutions or referrals.
• Makes product recommendations based on customer needs and highlights features and benefits that support customers through life events, save time and money, and exceed expectations.
• Uses customer relationship management tools to proactively assess customers and lead-focused outbound sales activities.
• Independently resolves customer issues, errors, and problems, escalating when necessary.
• Builds working relationships with customers and explains detailed or complicated information.
• Requires full proficiency gained through job-related training to perform a range of activities.
• Participates in customer outreach, servicing, and advisory activities to deliver an unexpectedly human promise.
• Engages in conversations about loan products and facilitates application intake.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• HS Diploma or GED
• 1+ years’ experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience (preferred)
• Must be able to complete teller training upon hire to handle customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred)
• Demonstrated organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills: concise, clear, and consistent
• Demonstrated ability to schedule and prioritize work
• Ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers a legendary experience by helping customers, building relationships, and providing service and advice
• Supports the bank's customer service strategy; provides end-to-end advisory, including education, consultative support, and proactive insights
• Acts as a customer advocate by improving financial confidence, resolving issues, and offering proactive tips to save time and money
• Executes behaviors to deliver a legendary customer experience that is unexpectedly human
• Manages lobby flow, warmly welcomes customers, discovers needs, and guides them appropriately
• Educates customers on self-service options that meet their banking needs
• May act as a point of escalation for customer questions or concerns
• May perform teller transactions (check cashing, deposits, transfers, withdrawals) while monitoring fraud mitigation and adhering to policies
• Considers the impact of decisions on TD, customers, and stakeholders
• Acts as a brand champion internally and externally
• Educates clients on self-service channels, including digital options
• Provides personalized interactions, turning each banking transaction into a positive experience

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act and Patriot Act) to minimize risk and protect customers
• Participates in store daily operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions as necessary
• Ensures documentation reflects client/business intentions and complies with relevant rules
• Performs due diligence to support the accuracy of all customer transactions
• Complies with Bank Code of Conduct
• Contributes to Operational Excellence by understanding accountability for an operationally sound location
• Executes with excellence by adhering to risk and control policies

Employee/Team Accountabilities

• Participates as a member of the team, supporting a positive work environment focused on service, quality, innovation, and teamwork
• Continuously enhances knowledge and participates in knowledge transfer within the team
• Engages in personal performance management and development activities
• Keeps others informed about project status and day-to-day activities
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for the business area and the Bank
• Uses feedback from coaching to improve performance
• Establishes relationships with partner bankers for effective referrals
• Contributes to a positive work environment by aligning with TD’s model, brand, and culture
• Collaborates with team members to achieve team and organizational success
• Seeks opportunities to improve delivery of work with high quality standards
• Takes ownership of career development and seeks feedback to enhance skills
• Embraces change
• Adheres to TD’s Shared Commitments and code of conduct
• Supports and advances an inclusive culture reflecting TD’s diversity agenda

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z (Truth in Lending Act) and Mortgage Loan Originator under the SAFE Act
• Must be eligible for employment with a covered financial institution under Regulation Z
• Must be eligible for registration as a registered mortgage loan originator with the NMLS
• Satisfactory results on a criminal background check and a credit report check, and certifications regarding findings by any government agency, are required by federal law

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods – Continuous
Applying common sense to standardized problems – Continuous
Reading, writing, and comprehension of instructions – Continuous
Adding, subtracting, multiplying, and dividing – Continuous

The statements above describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. TD is committed to being a leader in client experience; all colleagues are client-facing. We are reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects investments in colleagues’ financial, physical, and mental well-being. It includes base salary and variable compensation/awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development discussions, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive at work and at home.

If you’re interested in a specific career path or building certain skills, we offer regular career development and performance conversations, access to an online learning platform, and mentoring programs to help you unlock opportunities.

TD offers diverse career paths to grow your expertise and make a meaningful impact. We foster a respectful workplace where diverse perspectives are valued, fair opportunities to grow exist, and you can achieve your career goals. We hire and develop the best.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran, or any other characteristic protected by applicable law.

If you are an applicant with a disability and need accommodations to complete the application process, please email US Workplace Accommodations at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed.