Universal Banker, South Ozone Park Branch

Job Title

Universal Banker (Entry Level)

Overview

The Universal Banker is an entry-level position responsible for assisting in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relationships with customers to build loyalty and help increase sales to individual consumer clients.

Responsibilities

• Assist in basic account opening for existing customers
• Provide service delivery to internal and external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transactions and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Assess risk when making business decisions, upholding the firm's reputation and safeguarding Citi, its clients and assets by driving compliance with applicable laws, rules and regulations; adhere to policy; apply sound ethical judgment; escalate, manage and report control issues with transparency

Qualifications

• 1-3 years of relevant experience
• Previous retail banking or similar experience required
• Clear and concise written and verbal communication skills

Education

• High School diploma or equivalent

Additional Job Details

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family & Location

Job Family Group: Consumer Sales

Job Family: Branch Sales

Time Type: Full time

Primary Location: South Ozone Park, New York, United States

Salary

Primary Location Full Time Salary Range: $50,030.00 - $65,270.00

Benefits & Compensation

In addition to salary, Citi’s offerings may include discretionary and formulaic incentive and retention awards. Citi offers medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; and paid time off packages, including vacation, sick leave, and holidays. Availability of benefits varies by jurisdiction, job level, and date of hire. For more information, please visit citibenefits.com.

Application Details

Anticipated Posting Close Date: May 11, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.