EUC Analyst

Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to opportunities in markets that drive the global economy. ICE values innovation, collaboration, and excellence, and team members work across departments to respond to industry demand. A successful candidate will be able to multitask in a dynamic, team-based environment with strong problem-solving and decision-making abilities and the highest degree of professionalism.

The EUC team supports all hardware, software, and technology used by in-office and remote users to execute daily responsibilities. As our end users support multiple ICE businesses, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.

Responsibilities

• Onboard and train new internal and external users in ICE’s environment
• Support and advance the global corporate computing environment
• Support hardware, software, and network needs for Windows, Mac, and virtual environments
• Manage tickets and incidents in ServiceNow, including issue resolution, escalation, and documentation management
• Deploy hardware and software, including desktop and laptop imaging software and VoIP
• Provision Active Directory, Azure, Intune, and Exchange Online, including device authentication and maintaining users, groups, and distribution lists
• Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
• Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)

Knowledge and Experience

• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
• Experience with networking technology such as Cisco and Juniper
• Experience with Windows OS, Mac OS, and Microsoft Office Suite
• Knowledge of scripting and PowerShell preferred
• Foundational understanding of AI-powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases

Desirable Skills

• Experience in an exchange, trading facility, or financial services environment
• Strong multitasking, time prioritization, collaboration, and communication skills
• Bachelor’s degree in Computer Science, MIS, CIS, or related field desirable