Facilities Coordinator

Overview

JLL empowers you to shape a brighter way. Our people shape the future of real estate by combining world-class services, advisory, and technology. We are committed to hiring the best talent and empowering them to thrive, grow meaningful careers, and belong. Whether you have experience in commercial real estate, skilled trades, or technology, join our team as we help shape a brighter way forward.

Position

The Facilities Coordinator will provide support to the Site and/or Assistant Facility Managers with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services, and proactively develop and maintain client relationships ensuring that expected service levels are achieved.

Responsibilities

Service Delivery

• Process, handle, and maintain records for all incoming and outgoing courier and mail and any other deliveries as required to ensure proper routing and labeling.
• Provide solutions to problems associated with special requirements such as bulk mail and other special needs.
• Maintain all mail stops and package rooms as appropriate.
• Research and follow-up with clients regarding tracking mail and/or packages.
• Perform mailroom inspections and inventory supplies.
• Any other activities to support JLL and/or site operations.
• Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
• Conduct daily walkthroughs to ensure a clean and organized office.
• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.
• Identify opportunities for improved operation and service excellence, making recommendations for site inspections and assessments to ensure all building procedures and performance measures are maintained and the workplace is safe.
• Schedule and manage repairs and maintenance, minor works, and other work requests, tracking to completion.
• Provide information and direction to vendors, facilities staff, and other service providers to ensure excellent coordination and minimal disruption.
• Assist in the procurement of vendors and services as required.
• Coordinate the delivery of site amenities which may include fitness, food services, massage, transportation, and support moves as required; act as the site key point of contact.
• Provide coordination and support for events, meetings, and conference facilities as required.
• Other duties may include reception and guest support, office supplies and equipment maintenance, landlord relations and management of building access passes, and safety and security support.
• Update and maintain accurate records and official documentation for the site(s) including, but not limited to, moves/reconfigurations, events, reception, and building operations.
• Maintain and propose emergency response plans including evacuation, after-hours emergency response, and environmental health and safety.

Client Relationship Management

• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
• Coordinate site operations in accordance with all agreed policies, procedures, and contract scope.

Qualifications & Requirements

• Prior experience in facilities, property management, hospitality, or related field preferred.
• Knowledge of local occupational health and safety requirements, critical facilities, and vendor management for specialized services is advantageous.
• Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical systems) is advantageous.
• Proficiency in a range of information technology tools and platforms.
• Excellent communication, organization, and problem-solving skills.
• Ability to work independently with little supervision and effectively handle stressful situations.
• Self-motivated, confident, energetic, and flexible.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Compensation

Estimated compensation for this position:

54,100.00 – 62,171.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

On-site – New York, NY

Job Tags

Google Jobs

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness artificial intelligence (AI) to accelerate meaningful connections between candidates and opportunities. AI analyzes your application to generate insights about how your profile aligns with role requirements.

Privacy & Compliance

JLL is committed to protecting personal information collected during the recruitment process. For more information, view the Candidate Privacy Statement and related notices on our career site.

Pursuant to applicable laws and company policies, JLL is an Equal Opportunity Employer and may provide reasonable accommodations to individuals with disabilities during the employment process. For accommodation requests, please contact HR. You can also view our Equal Employment Opportunity policy and other legal notices on the career site.