Contact Center Rep III, Inbound & Outbound Everyday Banking - Concierge

Job Details

Work Location: London, Ontario, Canada

Hours: 37.5 per week

Line of Business: Personal & Commercial Banking

Pay Details: TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. Candidates are encouraged to ask compensation-related questions and have an open dialogue with recruiters for role-specific details.

Job Title

London Contact Centre Representative - Concierge supporting Outbound and Inbound Easyline Everyday Banking

Start Date & Training

Start date: Monday, May 11, 2026

Training: Up to 14 weeks Paid Training, Mandatory IN-PERSON Onsite

Training schedule: Monday – Friday, 9:00 am – 5:00 pm

Training location: 275 Dundas Street, London, ON

Full Time after training: 37.5 hours/week, 5 days/week

Note: Candidates must be flexible to work within business hours: Monday to Sunday, 6:00 am – 12:00 am, various start times

Part Time: Not Available

National Occupation Classification (NOC) Code: 14201 – Banking, insurance and other financial clerks

Department Overview

Supporting and helping are at the heart of our contact centres. We deliver value 24/7 for more than 27 million TD customers. With caring colleagues and supportive leaders, you’ll have opportunities to grow and make a meaningful difference to customers, communities, and the business.

What You’ll Do

You’ll be the voice of TD, delivering personalized support to customers with inbound inquiries or by recommending TD products and services. You’ll strive to deliver legendary customer service by making it easy, creating value, and providing trusted advice.

• Make people’s day: deliver an exceptional customer service experience by applying knowledge of TD products, services, and solutions.
• Solve problems efficiently: resolve customer inquiries at first contact by asking questions and responding with empathy.
• Achieve your goals: consistently meet performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: participate in ongoing training and coaching to grow in the role.

Where You’ll Work

After in-person training, you’ll work primarily offsite. Most activities are independent, with about 95% of time in a secure, private workspace with stable internet. The remaining time may be spent at a TD location for in-person team events. The hiring manager will provide more details for the team.

Job Requirements

What You Need to Succeed:

• High School Diploma or equivalent
• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns (preference for those with experience in financial or service industries)
• Ability to multitask and navigate computer systems, applications, and multiple screens quickly and accurately while meeting various metrics
• Digital literacy across devices (smartphones, tablets, laptops, headsets, etc.)
• Flexibility, resilience, and a positive attitude when responding to challenging situations
• Ability to work both independently and as part of a team
• Integrity when handling sensitive customer information in line with regulatory and compliance guidelines for servicing and sales practices

We welcome diverse experience. If you have relevant experience not listed above, share it in your resume or cover letter.

Colleague Development

We support regular career, development, and performance conversations with your manager. Access to an online learning platform and mentoring programs helps you unlock future opportunities. TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Training & Onboarding

In-person training and onboarding sessions are provided to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

Your accessibility is important to us. Please request accommodations (including accessible meeting rooms or captioning for virtual interviews) to help remove barriers during the interview process. We look forward to hearing from you!

Company Overview

Our Values

TD is guided by a purpose to enrich the lives of customers, communities and colleagues. Our values focus on impact, growth, and a culture of care. We empower colleagues to make an impact, explore and grow, and be part of a caring and inclusive culture.

Well-being & Total Rewards

TD focuses on total well-being across physical, financial, social, and mental/emotional health. The Total Rewards package includes base salary, variable compensation, and benefits such as medical, dental, vision, mental health support, savings and retirement programs, paid time off, banking benefits, career development, and recognition programs. Learn more about benefits at TD.

How We Work

TD believes in-person connections fuel collaboration, with flexibility to work remotely where appropriate. Workplace models include hybrid, onsite, and primarily remote arrangements.

Who We Are

TD is a leading global financial institution with a large network across North America. We strive to be the Better Bank, enriching the lives of customers, communities, and colleagues. We support growth through leadership and development opportunities.

Inclusiveness & Diversity

TD is committed to fostering an environment where all colleagues can bring their authentic selves, with equitable opportunities and a respectful, inclusive workplace.

Community Impact

TD is committed to progress through the TD Ready Commitment, aiming to drive positive change across Financial Security, Vibrant Planet, Connected Communities, and Better Health, with substantial community support.

Additional Information

We provide regular development conversations, training programs, and competitive benefits. This job opportunity may be subject to provincial employment regulations. If you require accommodations, please let us know.

We look forward to hearing from you!