Retail Banker I (30 Hours Weekly. Bilingual Spanish Preferred) Deer Park

Job Details

Work Location: Deer Park, New York, United States of America

Hours: 30 per week

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide you with more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison integral to delivering TD’s brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions to help customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services, and routine transactions to identify opportunities to educate customers on bank products and services or refer them to the appropriate team member or internal Bank partners, while ensuring a positive customer experience
• Broad knowledge of the full product suite, services, and processes of the business area; low to moderate complexity/risk
• Establishes and nurtures customer relationships by displaying product knowledge, actively listening to customer needs, and offering solutions or partner referrals
• Makes product recommendations based on customer needs, highlighting features and benefits that support customers through life events and save time and money
• Utilizes customer relationship management tools to proactively support customer assessments and identify solutions; conducts lead-focused outbound sales activities
• Independently resolves customer issues and problems, escalating as necessary
• Builds working relationships with customers and explains detailed information
• Requires full proficiency gained through job-related training to perform a range of activities
• Participates in customer outreach, servicing, and advisory activities to deliver the "unusually human" promise
• Engages in conversations about loan products and facilitates the application intake
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred)
• Teller experience preferred
• Must be able to complete teller training upon hire to take customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred)
• Demonstrated organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers a legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the bank's Customer Service Strategy; delivers end-to-end advice: (1) building trust with educational content and tools, (2) providing consultative support, and (3) proactive insights and recommendations
• Acts as a customer advocate in improving financial confidence, providing resolution, and proactive tips to save time and money
• Executes behaviors to deliver a legendary customer experience that is unexpectedly human in the store
• Manages lobby flow, warmly welcomes customers, discovers initial needs, and guides appropriately
• Educates customers on self-service options that meet their needs
• May act as a point of escalation for customer questions or concerns
• Performs teller transactions as needed (check cashing, deposits, transfers, withdrawals) while monitoring fraud mitigation and adherence to policies
• Considers the impact of decisions on TD, its customers, and stakeholders
• Acts as a brand champion internally and externally
• Educates clients on self-service channels including digital options
• Leads with a genuine, personalized approach in every banking transaction

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk
• Participates in store daily operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions as necessary
• Ensures documentation reflects client/business intentions and complies with regulations
• Performs due diligence to support the accuracy of all customer transactions
• Familiar with and complies with Bank Code of Conduct
• Contributes to Operational Excellence by understanding accountability for a sound location
• Executes with excellence by adhering to risk and control policies

Employee/Team Accountabilities

• Participates fully as a team member; supports a positive environment focused on service, quality, innovation, and teamwork
• Continuously enhances knowledge and participates in knowledge transfer within the team
• Participates in performance management and development activities
• Keeps others informed about project status and day-to-day activities
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for the business area and the Bank
• Uses feedback from coaching to improve performance
• Establishes relationships with partner bankers to facilitate referrals
• Contributes to a positive work environment by aligning with TD's model, brand, and culture
• Collaborates with team members to contribute to team and organizational success
• Seeks opportunities to improve delivery of work with high quality standards
• Owns career development; seeks diverse feedback to grow skills
• Adapts positively to change
• Adheres to TD's Shared Commitments and code of conduct
• Advances an inclusive culture that reflects TD's diversity agenda

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z (Truth in Lending Act) and Mortgage Loan Originator under the SAFE Act
• Must be eligible for employment with a covered financial institution under Regulation Z
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act
• Satisfactory results on a criminal background check and a credit report, and required disclosures, are required by federal law

Physical Requirements

Work involves sedentary tasks and a variety of physical activities with varying frequencies. See below for typical requirements:

• Domestic Travel – Occasional; International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent; Standing – Frequent; Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional; (over 25 lbs.) – Occasional
• Squatting, Bending, Kneeling, Crawling – Occasional
• Climbing, Reaching overhead, Reaching forward, Pushing, Pulling, Twisting – Occasional
• Concentrating for long periods; Applying common sense to standard problems; Reading, writing, and comprehending instructions; Performing basic arithmetic – Continuous

The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, and skills required.

About TD

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. TD is committed to client experience; all colleagues are client facing. We are reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects our investments in colleagues to help them and their families achieve financial, physical, and mental well-being goals. It includes base salary and variable compensation/awards (e.g., eligibility for cash and/or equity incentive awards) and various benefits such as health and wellness programs, savings and retirement plans, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive at work and at home.

If you’re interested in a specific career path or building certain skills, we offer regular career, development, and performance conversations with your manager, an online learning platform, and mentoring programs to help you unlock future opportunities.

TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We foster a respectful workplace where diverse perspectives are valued, and everyone has fair opportunities to grow.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.