Registered Service Associate

Position Summary

Registered Service Associates perform operational support and oversight on behalf of the Complex, as well as general management support functions and special projects. The role is responsible for daily functions such as document maintenance, money movement, trade support and various approvals. The Registered Service Associate must have the ability to resolve problems using all available resources and escalate matters as necessary.

Duties and Responsibilities

Operational Support

• Manage documents, including quality reviews for accuracy and completeness, scanning and electronic filing
• Oversee and distribute incoming and outgoing mail, including opening, sorting, time stamping and distributing regular and/or overnight mail at multiple points throughout the day
• Perform basic money movement functions such as check deposits, issuing checks and cash and securities transaction approvals
• Assist with processing of trade adjustments and responding to operational alerts
• Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner
• Support the Service and Risk Management team in audit preparedness through ongoing monitoring of accounts and processes, ensuring compliance with firm policies and regulatory requirements
• Remedy and/or escalate service breaks to the management team
• If supervisory licenses are held – possible delegation of supervisory responsibilities

Other

• Assist with special projects (e.g., recruit onboarding support)
• Identify Firm services and solutions that support clients’ needs, including secure digital offerings like Morgan Stanley Online and Morgan Stanley Mobile, including remote deposit capture features
• Maintain focus on evolving policy and platform changes, participating in training opportunities and conference calls as needed
• Perform various other administrative duties on behalf of the branch (e.g., telephone coverage, ordering supplies, facilities support)
• Serve as a resource to sales, service, risk and Home Office partners on behalf of Service Managers
• Organize and track progress against operational remediation projects

Education and/or Experience

• High School Diploma/Equivalency
• College degree preferred
• Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)

Knowledge/Skills

• Strong computer skills and knowledge of Microsoft Office products
• Exceptional writing, interpersonal and client service skills
• Detail oriented with superior organizational skills and ability to prioritize tasks
• Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Willingness to obtain Series 9 and Series 10 (SU) for delegation of supervisory functions

Reports To

• Service Manager

What You Can Expect from Morgan Stanley

At Morgan Stanley, we raise, manage and allocate capital for our clients—helping them reach their goals. We do it in a way that’s differentiated, and we’ve done that for 90 years. Our values—putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back—guide the decisions we make every day to do what’s best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by diverse backgrounds and experiences. We are proud to support our employees and their families, offering comprehensive benefits and perks. There is ample opportunity to move within the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Expected base pay rates for the role will be between $34,320 and $90,000 per year at the commencement of employment. Base pay is determined on an individualized basis and may be part of a total compensation package that can include commissions, incentive compensation, discretionary bonuses, other short and long-term incentive programs, and Morgan Stanley-sponsored benefit programs.

Morgan Stanley’s goal is to build and maintain a diverse workforce that upholds our standards of integrity and excellence. Our recruiting efforts reflect our commitment to attracting and retaining the best talent from all pools. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender status, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military status, genetic information, or any other characteristic protected by law.

Morgan Stanley is committed to diversifying its workforce (M/F/Disability/Vet).