IT Governance & Controls, Associate

Job Summary

At PwC, our information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will oversee and confirm the delivery of quality and timely services, monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Responsibilities

• Assist with the creation, review, and enforcement of IT governance frameworks, policies, and procedures to ensure compliance with industry standards and regulatory requirements.
• Support the identification, assessment, and mitigation of IT-related risks.
• Monitor and report on the effectiveness of IT controls and risk mitigation strategies.
• Support internal audits and other regulatory assessments to ensure IT processes and controls are in compliance.
• Compile and prepare audit submission documentation for internal and external audits at pre-determined intervals, and coordinate with relevant stakeholders to ensure the documentation is updated accordingly.
• Collaborate with teams to identify opportunities for improving the IT governance framework, control processes, and overall IT risk management strategy.

About You / Qualifications

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field
• 1–3 years of relevant experience in a similar capacity
• Good knowledge of IT systems, infrastructure, end-user devices, and IT service management
• Good understanding of IT governance frameworks (COBIT, ITIL, ISO 27001)
• Experience with internal controls, audits, and compliance processes
• Strong analytical and problem-solving skills

Education

Degrees/Field of Study required: Information Technology, Computer Science, or related field.

Certifications

Certifications not specified.

Required & Optional Skills

• ITIL
• Internal controls
• Audit and compliance processes
• Risk management
• Analytical thinking
• Communication and collaboration
• Problem-solving
• Contract management and vendor coordination
• Other listed skills as applicable

Additional Information

• Available for Work Visa Sponsorship: Yes
• Travel Requirements: Not Specified
• Government Clearance Required: No
• Job Posting End Date: Not specified