# Customer Service Officer / Executive (Unit Handover & Defects Management) [Knight Frank](https://www.jorb.ai/firms/knight-frank.md) · Singapore · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) Knight Frank is hiring a Customer Service Officer / Executive (Unit Handover & Defects Management) in Singapore. Posted 2026-01-26; applications close 2026-10-26. **Apply**: https://knightfrank.wd103.myworkdayjobs.com/KF/job/Singapore/Customer-Service-Officer---Executive--Unit-Handover---Defects-Management-_JR100486 Posted 8mo ago. ## Role details ## About Knight Frank Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies, headquartered in London, UK. We operate responsibly across over 50 Markets, managing 600+ Offices with a global network of 20,000+ people. At the core of our work are our clients. We partner with them with integrity, providing personalized, clear, and considered advice across all property areas, driven by a deep understanding of key markets and sectors. A true partnership is balanced, and we are committed to fostering an inclusive and diverse environment where every individual has the opportunity to perform at their best, contribute their voice, and shape the future of real estate and the communities we serve. In 2021, we celebrated our 125th anniversary and solidified our path forward around three pillars: People Potential, Client Centricity, and Creating Our Future, together. Learn more about what sets us apart here. ## About The Role As a Strata Management Customer Service Officer / Executive, you will play a crucial role in ensuring a seamless experience for property owners throughout both unit handover and defects management. Effective communication and a strong focus on customer satisfaction are key to delivering exceptional service to our clients. ## Responsibilities - **Pre-Handover Inspections:** Conduct detailed unit inspections before handover, identify defects, and collaborate closely with contractors to ensure prompt resolution. Keep the developer updated on progress and prepare comprehensive handover kits for owners. - **Handover Process:** Coordinate handover schedules with the developer, guide owners through the handover process, and address any inquiries regarding unit interiors. Maintain accurate handover records and provide daily updates to the developer. - **Defects Management:** Act as the primary liaison between owners and contractors to ensure timely defect resolution. Oversee rectification sign-offs, monitor progress against agreed timelines, and maintain detailed logs for keys, access cards, and other critical information during defect rectifications. ## What We Are Looking For - Experience in unit handover and defects management. - A strong communicator with a customer-first mindset, capable of navigating complex situations with ease. - Highly organized and detail-oriented, with the ability to manage multiple tasks and timelines simultaneously. - Comfortable working independently while maintaining a collaborative team attitude. ## Why Join Knight Frank? - Extensive opportunities for growth and career development. - A supportive, collaborative team that values your contributions. - Commitment to continuous learning and development to support your advancement. If you are ready to make an impact and grow your career in property management, we encourage you to apply! _Competitive salary offered._ **Please note:** This is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted, nor will fees be paid for unsolicited CVs, even if provided by PSL agencies. ## Applying to this role This Customer Service Officer / Executive (Unit Handover & Defects Management) role at Knight Frank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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