# Personal Assistant to the Head of Department [Financial Conduct Authority](https://www.jorb.ai/firms/financial-conduct-authority.md) · London · United Kingdom · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) Financial Conduct Authority is hiring a Personal Assistant to the Head of Department in London. Posted 2026-09-16; applications close 2026-11-15. **Apply**: https://fca.wd3.myworkdayjobs.com/FCA_Careers/job/London/Personal-Assistant-to-the-Head-of-Department_JR0022395-1 Posted 10d ago. ## Role details ## Personal Assistant to the Head of Department **Division:** Authorisations **Department:** Banking & Insurance and Early & High Growth Oversight ### Salary and Grading - **National Salary:** £28,800 to £38,000 (Edinburgh and Leeds) or £31,600 to £42,000 (London). Actual salary offered will depend on skills and experience. - **Grade:** Senior Professional Support - Corporate ### Recruitment Contacts - **Internal Contact:** Katie (katherine.baker@fca.org.uk) - **External Contact:** Riley Fox (riley.fox@fca.org.uk). Applications must be submitted via the online portal only. ## About the FCA and Team We regulate financial services firms in the UK to keep financial markets fair, thriving, and effective. Joining us means playing a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. The Authorisations Division is the initial point of contact for firms and individuals seeking to provide regulated financial services in the UK, responsible for making authorisation decisions to ensure applicants meet FCA standards. We are seeking an experienced Personal Assistant to support the Head of Department within our Banking & Insurance and Early & High Growth Oversight Department in Authorisations. This department has two functions: Banking & Insurance Authorisations, which handles applications for new banks, insurers, funeral plan providers, and insurance intermediaries; and Early & High Growth Oversight, which supervises firms in the early stages of regulation or those experiencing high growth. ## Role Responsibilities - Providing a dedicated and professional service to the Head of Department (HoD), assembling and disseminating information, and progressing actions as appropriate. - Monitoring emails, including the accurate recording and tracking of associated actions. - Managing diary commitments, ensuring all schedules operate smoothly within time constraints and that associated arrangements (e.g., briefing requests) are handled efficiently. - Managing meeting papers for the HoD, which includes coordinating briefings, managing the bring forward/pending system, and chasing actions from others if necessary. - Preparing agendas for Management meetings and following up on resulting actions. - Acting as the primary point of contact for the HoD, liaising with senior management and external stakeholders. - Investigating issues and resolving queries (escalating or advising the HoD as appropriate) while ensuring full communication with relevant contacts and the Division. - Coordinating departmental communications and managing ad hoc papers or presentations. ## Required Skills and Experience ### Minimum Requirements - Experience working in a Personal Assistant capacity with well-developed organisational skills. - Experience in establishing and maintaining effective relationships with senior stakeholders. - Proficiency using Microsoft Outlook, OneNote, Excel, Word, and PowerPoint. ### Essential Attributes - Ability to work professionally in demanding situations with tight deadlines and to effectively balance competing priorities. - Ability to make timely decisions based on relevant analysis in the absence of the HoD, where appropriate. - Ability to work effectively on own initiative and manage time efficiently. - Ability to work effectively with a range of internal and external stakeholders. - Being a collaborative worker who can demonstrate the ability to work independently. - A commitment to improving processes and sharing best practices. - Understanding that the role requires access to sensitive and confidential information, and maintaining security and confidentiality is paramount. ## Benefits and Culture ### Benefits - 25 days of annual leave plus bank holidays. - Colleagues spend a minimum of 50% of working time in the office each month across London, Leeds, and Edinburgh offices (60% for Directors and Executive Directors). - Non-contributory pension (8–12% depending on age) and life assurance at eight times salary. - Private healthcare with Bupa, income protection, and 24/7 Employee Assistance. - 35 hours of paid volunteering annually. - A flexible benefits scheme tailored to individual lifestyle needs. For a complete list of benefits and recruitment process details, please visit our benefits page. ### Our Values & Culture Our colleagues are central to our success as a regulator. We are dedicated to fostering a diverse and inclusive culture—one that is free from discrimination and bias, celebrates difference, and supports colleagues in delivering their best work. We believe our differences and similarities enable us to be a better organisation, one that makes better decisions, drives innovation, and delivers superior regulation. If you require any adjustments due to a disability or condition, our recruiter is available to provide tailored support. We embrace diverse working styles and aim to find flexible solutions suitable for both the role and individual needs, including options such as part-time or job sharing where applicable. ### Disability Confident: Our Hiring Approach We are proud to be a Disability Confident Employer. Consequently, people or individuals with disabilities and long-term conditions who meet the minimum criteria for a role will be considered for the next stage. In periods of high application volume, we may progress applicants whose experience most closely matches the role’s key requirements. ## Useful Information and Timeline - **Advert Closing:** 30th September 2026 - **CV Review/Shortlist:** 2nd - 6th October 2026 - **Interviews:** Week commencing 12th October 2026 Your Recruiter will discuss the process in detail during the screening stage; please notify them immediately if you are unavailable for any scheduled dates. ## Applying to this role This Personal Assistant to the Head of Department role at Financial Conduct Authority runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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