# Helpdesk Support [JLL](https://www.jorb.ai/firms/jll.md) · London · United Kingdom · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) JLL is hiring a Helpdesk Support in London. Posted 2026-09-23; applications close 2026-11-22. **Apply**: https://jll.wd1.myworkdayjobs.com/jllcareers/job/London-GBR/Helpdesk-Support_REQ536515-1 Posted 2d ago. ## Role details ## About Integral & JLL Integral, part of JLL, is a Facilities and Maintenance firm based across the UK. We work with organizations in Mechanical, Electrical, and Fabric works, utilizing engineers nationwide to deliver engineering excellence for our clients. Integral is the largest mobile hard services provider in the UK. If you are looking to step up your career, Integral and JLL offer the perfect professional home. Here, you will have the opportunity to innovate with world-leading businesses, apply your expertise on landmark projects, and work on game-changing facilities and maintenance initiatives. You will build lasting professional connections by sharing diverse perspectives and will be inspired by the best. We are focused on opportunity and committed to helping you achieve your ambitions. ## Role Details **Role Title:** Helpdesk Support **Location:** Central London ## Role Purpose The primary concept of this position is to provide full administrative support to the on-site team, ensuring the smooth running of office systems. This involves comprehensive coordination of the helpdesk system and providing financial assistance to the Senior Administrator. The role also encompasses providing administration to Landlords' and Occupier site teams. This will involve liaising with Engineers daily, investigating ongoing problems, and relaying this information to the Senior Administrator, Contract Delivery Manager, and the client. General administration duties include maintaining updated systems, including finance documentation, planned maintenance sheets, and day-to-day correspondence. The Administrator will also take ownership of various ad-hoc projects. ## Duties and Responsibilities ### Helpdesk Duties - Manage and control all Helpdesk-associated calls/tickets and the day-to-day operation of the online system. - Produce daily/weekly progress reports detailing reasons for tasks complete or outstanding (e.g., lighting, toilets, power outage, floods, fire), which are presented to the client and management. - Consistently liaise with users experiencing ongoing issues to resolve them in a timely manner, explaining any delays to the user (e.g., parts on order, out of hours work). - Ensure the helpdesk system and telephone lines are covered during lunch breaks, etc., by other team members. - Liaise with and keep site management informed on all aspects of contract problems, defects, and deficiencies, primarily relayed in weekly meetings with the client. - Ensure all jobs are 'closed off' once completed satisfactorily. ### Administrative Duties - Raising quotes for extra works for the client and following through to obtain client purchase orders. - Raising job numbers and purchase orders on the Vixen system, ensuring all information is fully detailed, documented, and correct. - Maintaining an updated filing system of POs, delivery notes, quotes, and service sheets, which must be clearly documented for efficient invoicing by the Senior Administrator/Head Office. - Weekly printing and closure of Planned Preventative Maintenance (PPM) tasks from the Concept system. - Ensuring the completion of records/forms to comply with QA processes, such as timesheets, absence/sickness forms, and holiday requests. - Assisting with the monthly input of timesheets and 'Utilisation' details. - Upkeeping site-based training logs. - Performing other ad-hoc duties, including ordering stationery, general supplies, and uniforms. - Building PPM planners, permit schemes, risk assessments, and method statements. ### Financial Duties - Being financially aware and able to assist with budget control, profit and loss reporting, etc. - Controlling purchase order reports for open and un-invoiced orders. - Managing debt and credit control for the portfolio. - Handling regular invoicing to customers. - Controlling overhead cost allocation. ## Skills and Knowledge ### Skills - Ability to communicate effectively with clients and Engineers at all levels. - Ability to remain calm during major incidents and relay accurate information to the Contract Delivery Manager/Account Manager. - Good telephone manner. ### Knowledge - Working knowledge of Microsoft Office, including Word, Excel, and Outlook. - Experience using a facilities-based system, preferably SAP & Corrigo. - AAT qualifications or A level equivalents in suitable subjects (Business studies, economics, etc.). ### Personal Attributes - Reliable and conscientious. - Methodical in approach to multiple tasks (able to prioritize). - Strong time management skills. ## What You Can Expect From Us You will join an entrepreneurial, inclusive culture where we succeed together—across the desk and around the globe. Like-minded people naturally work together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep your ambitions in sight and imagine where Integral and JLL can take you. **Location:** On-site – London, GBR If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! ## Applying to this role This Helpdesk Support role at JLL runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=jll&job=6ab3c2a38178be162b6e2185) ## More open roles at JLL - [Project Coordinator](https://www.jorb.ai/jobs/6ab54b96832e171db2c7dca8.md) – London, posted 1d ago - [Part-time Customer Service Executive](https://www.jorb.ai/jobs/6ab38a0b3c133f96609a6fa0.md) – Hong Kong, posted 2d ago - [Expression of Interest: 2027 Summer Internship Program](https://www.jorb.ai/jobs/6ab35152fc9f3c243f501730.md) – Singapore, posted 2d ago - [Events Assistant](https://www.jorb.ai/jobs/6ab18f7a944d07321671a547.md) – New York, posted 4d ago - [Property Associate](https://www.jorb.ai/jobs/6ab15735d8a36b2bd47bd3cf.md) – New York, posted 4d ago ## Other open Administrative / Others roles - [Admin Officer (1-year contract)](https://www.jorb.ai/jobs/6a9fc0eb87de82e055d36265.md) at [Deloitte](https://www.jorb.ai/firms/deloitte.md) – Singapore, posted 17d ago - [Forklift Operator / Crane Operator](https://www.jorb.ai/jobs/6a70bd294c4b64a7400d9636.md) at [Koch](https://www.jorb.ai/firms/koch.md) – New York, posted 1mo ago - [Bloomberg Technical Support Specialist - French, Spanish or Portuguese Speaking](https://www.jorb.ai/jobs/6ab5f390c682a76f5b709545.md) at [Bloomberg](https://www.jorb.ai/firms/bloomberg.md) – London, posted 8d ago - [Collections Executive - German Speaking](https://www.jorb.ai/jobs/6a6e73e75a8e949828fd5c13.md) at [YouLend](https://www.jorb.ai/firms/youlend.md) – London, posted 2mo ago - [New Business Account Executive (Estonian Market)](https://www.jorb.ai/jobs/6a2956a39a43d08d0a019296.md) at [Revolut](https://www.jorb.ai/firms/revolut.md) – London, posted 3mo ago --- Updated: 2026-09-25 Canonical: https://www.jorb.ai/jobs/6ab3c2a38178be162b6e2185