# Game Operations Coordinator [HoYoverse](https://www.jorb.ai/firms/hoyoverse.md) · Singapore · [Operations](https://www.jorb.ai/jobs/operations.md) HoYoverse is hiring a Game Operations Coordinator in Singapore. Posted 2026-08-24; applications close 2026-10-26. **Apply**: https://jobs.ashbyhq.com/hoyoverse/14100599-5472-427c-a11b-0b3752f69005 Posted 1mo ago. ## Role details ## Company Overview HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content. Community is at the heart of everything we do; we are devoted to engaging fans and fostering an enthusiastic and inclusive global community. By pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies. In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas. When you apply to a position with HoYoverse, we will process your personal data. To learn more, please review our Global Applicant and Candidate Privacy Policy. ## Responsibilities - **Testing Management & Execution:** Assist in the daily execution and tracking of global Beta test phases. Responsibilities include screening tester applications, distributing test builds, tracking NDA compliance, and fulfilling tester rewards. - **Community & User Management:** Support the day-to-day operations of global communities (e.g., Discord). Assist in handling global player inquiries and customer support tickets, following established guidelines for response and escalation workflows. - **Localization Coordination:** Assist in tracking and coordinating the translation, proofreading, and implementation of multilingual operational content (e.g., emails, announcements, user agreements). Collaborate with relevant teams to ensure global content is accurate and published on schedule. - **Data Analysis & Feedback Loop:** Assist in collecting and organizing player feedback and customer support data. Perform basic data analysis and aggregation as requested to provide reliable insights for team decision-making. ## Requirements - **Experience:** Bachelor’s degree or higher, with 1 to 3 years of relevant experience in digital operations, customer service, community management, or project coordination. (Experience in the gaming industry is preferred). - **Language Skills:** Professional fluency in both English and Mandarin, with excellent written and verbal communication skills (to collaborate with Chinese-speaking development teams and stakeholders). - **Industry Knowledge:** A solid understanding of the gaming industry and core player operation concepts, such as patch/update cadences, community management, and user feedback loops. - **Cultural Affinity:** Passionate about gaming; familiarity with ACG (Anime, Comics, and Games) culture is a plus. We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team. ## Applying to this role This Game Operations Coordinator role at HoYoverse runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=hoyoverse&job=6ab38768a62f79758de5693c) ## More open roles at HoYoverse - [Office Administrator](https://www.jorb.ai/jobs/6a662fe215626886a0ec041c.md) – Singapore, posted 11d ago ## Other open Operations roles - [Production Associate](https://www.jorb.ai/jobs/6a45aca1bfa661a8a9ae168e.md) at [Koch](https://www.jorb.ai/firms/koch.md) – New York, posted 3mo ago - [Merchant Liaison Officer (Part-time)](https://www.jorb.ai/jobs/6a526a207cdbc7a6f1f3296c.md) at [FunNow](https://www.jorb.ai/firms/funnow.md) – Singapore, posted 2mo ago - [2027 Investment Management Off-cycle Internship – Emerging Markets Trading (London)](https://www.jorb.ai/jobs/6a9ffd5ecf4d43d636b894c6.md) at [Morgan Stanley](https://www.jorb.ai/firms/morgan-stanley.md) – London, posted 18d ago - [Technical Operator](https://www.jorb.ai/jobs/6a45aca1bfa661a8a9ae1674.md) at [Koch](https://www.jorb.ai/firms/koch.md) – New York, posted 3mo ago - [Operations – Intern (Asia)](https://www.jorb.ai/jobs/6a57ecd2bfa866352e9ca747.md) at [Citadel](https://www.jorb.ai/firms/citadel.md) – Singapore, posted 2mo ago --- Updated: 2026-09-26 Canonical: https://www.jorb.ai/jobs/6ab38768a62f79758de5693c