# Computer Support Specialist [D.A. Davidson](https://www.jorb.ai/firms/d-a-davidson.md) · New York · United States · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) D.A. Davidson is hiring a Computer Support Specialist in New York. Posted 2026-09-16; applications close 2026-11-15. **Apply**: https://jobs.lever.co/dadavidson/74f40d81-94ac-4c63-9588-1fa1b45c4206 Posted 9d ago. ## Role details ## About D.A. Davidson Companies D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 90 years. We conduct our business according to the highest standards of integrity and ethics while delivering outstanding service to our clients and colleagues. We foster a friendly, open, and supportive culture that encourages candid communication and productive engagement. We also work to strengthen local communities, with giving back as one of our core values. ## Position Summary Use knowledge and skills gained through education and professional experience to continuously support users across multiple business groups within D.A. Davidson Companies. This position follows ITIL principles and is responsible for resolving and escalating hardware and software issues, both in person and remotely. ## Qualifications - Working knowledge of service desk systems, phone systems, supported business applications, workflows, and processes. - Proficient knowledge of basic computer hardware. - Bachelor’s degree in a relevant field or equivalent IT support experience. - Proficient computer skills and knowledge of software packages and their applications, including Microsoft Office and Microsoft operating systems. - Excellent oral and written communication skills, with the ability to provide technical directions in person and over the phone to individuals with varying levels of technical expertise. - Excellent customer service skills and the ability to work successfully with a variety of personalities and management levels. - Familiarity with department policies, processes, and procedures. - Consistently treat others with respect and maintain a professional attitude and behavior. - Ability to work a variety of shifts. - Ability to safely lift and carry up to 35 pounds. - Experience working in a team-oriented, collaborative environment. - Highly self-motivated, self-directed, organized, and detail-oriented. - Ability to work in a fast-paced environment. - Ability to triage issues and identify when escalation is necessary. - Strong problem-solving and critical-thinking skills. - Maintain, or obtain within one year of the start date, an ITIL Foundation certification. - Commitment to maintaining client confidentiality and data security. - Ability to communicate clearly and in a service-oriented manner using appropriate professional language and grammar. - Ability to work proactively with internal and external clients and relate to others professionally to accomplish work responsibilities and objectives. - Ability to maintain regular, predictable attendance. ## Responsibilities - Respond to, resolve, and escalate incidents or requests in a timely manner, both in person and over the phone. - Meet performance goals established by management for incident resolution. - Remain logged into the support queue, provide escalation support, and deliver satisfactory customer service. - Troubleshoot and assist D.A. Davidson employees with computers, peripherals, applications, and security credentials. - Evaluate computer and system workloads and capacity to determine the feasibility of expanding or enhancing capabilities or performance, and recommend improvements to IT management. - Assist with business application support, including patching, testing, software licensing tracking, installation, upgrades, application training, internal and external meetings, end-user training, performance monitoring, vendor support, sales coordination, budgeting, and documentation for end users and IT staff. - Assist with computer life-cycle management and office technology, including patching, imaging, deployment, user profile transfers, evaluation, security, operating system and hardware training, inventory maintenance, printer support agreements, vendor support, sales coordination, documentation, and resolution of escalated operating system, core application, and hardware incidents. - Work with management to improve technical proficiency, support capabilities, and customer service skills. Identify and complete technical training and certifications, and develop work or career goals that can be tracked and discussed. - Learn and follow all D.A. Davidson Companies policies and procedures. Attend scheduled meetings and training sessions regarding existing or new policies and procedures, and recommend changes to improve productivity or reduce costs. - Follow and educate users on cybersecurity best practices, including credential management, phishing and malicious activity awareness, and physical security measures. - Manage time effectively to meet service-level agreements while maintaining service excellence. - Use IT service management tools and ticketing systems to track work and contribute to a shared knowledge base. - Utilize ITIL best practices. - Use and improve existing tools, services, and procedures. - Perform other duties as assigned. ## Compensation and Benefits The potential base pay hiring range for this role is $27.00–$34.00 per hour. Compensation will be determined on a case-by-case basis, considering factors including skills, relevant work experience, and geographic location. We offer a competitive salary and excellent benefits and perks, including: - Medical, dental, and vision coverage. - Company 401(k) and ESOP contributions. - Generous sick, vacation, and maternity and parental leave. - Paid holidays. - Professional development opportunities. - Tuition reimbursement, with a $15,000 lifetime cap. - Discounted personal insurance, including home, auto, and recreational vehicle insurance. - Charitable gift-matching program. - Davidson Day of Giving, supporting communities where we live and work. ## Commitment to Inclusion D.A. Davidson is committed to fostering a diverse environment that supports the development and inclusion of all employees. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodations for individuals with disabilities to participate in the application or interview process, perform essential job functions, and receive other employment benefits and privileges. Please contact us to request an accommodation. ## Applying to this role This Computer Support Specialist role at D.A. Davidson runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=d-a-davidson&job=6ab26e2a796029c0b7e7dc47) ## More open roles at D.A. 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