# Relationship Banker I - Clinton Hill [TD Bank](https://www.jorb.ai/firms/td-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) TD Bank is hiring a Relationship Banker I - Clinton Hill in New York. Posted 2026-09-21; applications close 2026-11-20. **Apply**: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/Brooklyn-New-York/Retail-Banker-I----Clinton-Hill_R_1497704-1 Posted 1d ago. ## Role details ## Work Location Brooklyn, New York, United States of America ## Hours 40 ## Pay Details $24.25–$32.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range as they advance in their roles. The base pay offered may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. Candidates are encouraged to ask compensation-related questions and maintain an open dialogue with their recruiter, who can provide more specific details for this role. ## Line of Business Personal & Commercial Banking ## Job Description The Retail Banker I is a customer liaison integral to delivering TD’s brand promise. The role uses financial expertise and consultative advice to assist customers with their banking solutions and needs. This position contributes to business objectives and growth by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD. ## Depth & Scope - Demonstrates proficiency in products, services, and routine transactions to identify opportunities to educate customers on Bank products and services or refer them to appropriate team members or internal Bank partners while ensuring a positive customer experience. - Maintains broad knowledge and understanding of the full product suite, services, and processes within the business area, which may involve low to moderate complexity and risk. - Establishes and nurtures customer relationships through product knowledge, active listening, and additional conversations to identify needs and offer solutions or partner referrals. - Makes product recommendations based on customer needs and highlights product features and benefits that support customers through challenging times and life events, save time and money, and exceed their needs. - Uses customer relationship management tools to support customer assessments, proactively identify solutions, and lead focused outbound sales activities. - Resolves customer issues, errors, and problems independently, escalating when necessary. - Builds working relationships with customers and explains detailed or complicated information. - Performs a range of activities with full proficiency gained through job-related training. - Participates in customer outreach, servicing, and advice activities to deliver TD’s unexpectedly human promise. - Engages customers in conversations about loan products and facilitates application intake. - Maintains active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). ## Education & Experience - High school diploma or GED. - One or more years of experience working with customers or in sales in any capacity, or equivalent experience demonstrated through volunteering, education, or military service preferred. - Teller experience preferred. - Ability to complete teller training upon hire to process customer transactions. - Demonstrated ability to engage in customer conversations while educating customers on products and services preferred. - Demonstrated organizational skills and ability to handle multiple tasks in a fast-paced environment. - Excellent communication skills, with the ability to be concise, clear, and consistent. - Demonstrated ability to schedule and prioritize work. - Demonstrated ability to work independently and meet deadlines. - Sound judgment and effective problem-solving skills. - Proficiency in Microsoft Office. - Notary license preferred. ## Customer Accountabilities - Delivers a legendary experience by helping customers, building relationships, and providing service and advice. - Understands and supports the Bank’s customer service strategy by delivering end-to-end advice through educational content and tools, consultative support, and proactive insights and recommendations. - Serves as a customer advocate by improving financial confidence, resolving issues, and providing proactive tips and insights on saving time and money. - Consistently delivers a legendary customer experience in the store through effective problem resolution or sound advice that produces a solution. - Provides lobby leadership by orchestrating customer flow, warmly welcoming customers, discovering initial needs, and guiding them appropriately. - Understands customer banking preferences and educates customers on self-service options that meet their needs. - May serve as a point of escalation for customer questions or concerns. - May perform teller transactions, including check cashing, deposits, transfers, and withdrawals, while monitoring fraud mitigation and following established operational policies and procedures. - Considers the impact of decisions on the well-being of TD, its customers, and stakeholders. - Acts as a brand champion internally and externally. - Recognizes transaction needs and educates clients on self-service channels, including digital options. - Creates personalized interactions by bringing a genuine approach to each banking transaction. ## Shareholder Accountabilities - Ensures compliance with company guidelines and regulations, including the Bank Secrecy Act and Patriot Act, to minimize risk and protect customers. - Participates in the store’s daily operations in alignment with TD’s risk framework. - Understands and applies operating policies and procedures. - Supports the timely and accurate completion of business processes and procedures. - Escalates non-standard or high-risk transactions and activities as necessary. - Ensures documentation is accurate, properly reflects client and business intentions, and is consistent with applicable rules and regulations. - Completes necessary due diligence to support the accuracy of customer transactions and activities. - Understands and complies with the Bank Code of Conduct. - Contributes to operational excellence by understanding accountability for driving an operationally sound location. - Executes with excellence by adhering to all risk and control policies and procedures. ## Employee and Team Accountabilities - Participates fully as a team member and supports a positive work environment that promotes service, quality, innovation, and teamwork, while ensuring timely communication of issues and points of interest. - Continuously enhances knowledge and expertise in the relevant area and participates in knowledge transfer within the team and business unit. - Participates in personal performance management and development activities. - Keeps others informed about the status and progress of projects and relevant day-to-day information. - Contributes to a fair, positive, and equitable environment that supports a diverse workforce. - Acts as a brand ambassador for the business area and Bank, internally and externally. - Uses feedback from coaching sessions to demonstrate stronger performance. - Establishes relationships with partner bankers to make effective referrals. - Contributes to a positive work environment by aligning with the TD Model, brand, and culture. - Collaborates with team members to contribute to the success of the team and organization. - Seeks opportunities to improve work delivery while maintaining high quality standards. - Takes ownership of career development and seeks diverse feedback to continuously develop and enhance skills. - Embraces change positively. - Adheres to and participates in TD’s Shared Commitments and Code of Conduct expectations. - Helps advance and sustain an inclusive culture that reflects TD’s diversity agenda and creates an extraordinary employee experience. ## OCC Language - This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007. - Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36. - Must be eligible for registration as a registered mortgage loan originator with NMLS in accordance with the SAFE Act and its implementing regulations. - Satisfactory results on a criminal background check and credit report check, as well as statements or certifications from the applicant regarding administrative, civil, and/or criminal findings by any government agency or authority, are required by federal law for this position. ## Physical Requirements Never: 0%; Occasional: 1–33%; Frequent: 34–66%; Continuous: 67–100% - Domestic travel: Occasional - International travel: Never - Performing sedentary work: Continuous - Performing multiple tasks: Continuous - Operating standard office equipment: Continuous - Responding quickly to sounds: Continuous - Sitting: Frequent - Standing: Frequent - Walking: Occasional - Moving safely in confined spaces: Occasional - Lifting or carrying under 25 pounds: Occasional - Lifting or carrying over 25 pounds: Occasional - Squatting, bending, kneeling, crawling, climbing, reaching overhead, reaching forward, pushing, pulling, and twisting: Occasional - Concentrating for long periods: Continuous - Applying common sense to standardized situations: Continuous - Reading, writing, and comprehending instructions: Continuous - Adding, subtracting, multiplying, and dividing: Continuous The statements above describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. The listed or specified responsibilities and duties are considered essential functions for ADA purposes. ## Who We Are TD is one of the world’s leading global financial institutions and the fifth-largest bank in North America by branches and stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for more than 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience; we believe that all colleagues, regardless of where they work, are client-facing. Together, we are reimagining what banking can be for our clients, colleagues, and communities. ## Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation or incentive awards, such as eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan. It also includes health and well-being benefits, savings and retirement programs, paid time off—including Vacation PTO, Flex PTO, and Holiday PTO—banking benefits and discounts, career development, and reward and recognition. Learn more ## Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive at work and at home. ### Colleague Development If you’re interested in a specific career path or want to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, access to an online learning platform, and a variety of mentoring programs to help unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. At TD, we hire and develop the best. ### Training and Onboarding We provide training and onboarding sessions to ensure you have everything you need to succeed in your new role. ### Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone. ## Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, the best way to reach you, and the accommodation needed to assist you with the application process. ## Applying to this role This Relationship Banker I - Clinton Hill role at TD Bank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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