# Mort Relationship Mgr [Standard Chartered](https://www.jorb.ai/firms/standard-chartered.md) · Singapore · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) Standard Chartered is hiring a Mort Relationship Mgr in Singapore. Posted 2026-09-21; applications close 2026-11-20. **Apply**: https://jobs.standardchartered.com/job/Singapore-Mort-Relationship-Mgr/1372681857/?feedId=363857&utm_source=CareerSite Posted 21h ago. ## Role details ## Key Responsibilities ### Strategy - Manage residential mortgage repricing requests to support customer retention and minimise attrition within WRB Singapore. - Drive retention and profitability across the existing housing loan portfolio. - Manage housing loan repricing requests, including negotiations on pricing and packages. - Evaluate and assess mortgage loan Total Debt Servicing Ratio (TDSR). - Prepare and submit mortgage loan conversion requests for credit approval. - Collaborate with product managers to optimise repricing packages and portfolio profitability. - Execute proactive retention initiatives led by the mortgage product team. - Work independently with a proactive and self-driven approach. ### People - Collaborate effectively with team members to achieve shared objectives. - Adhere to the assigned work schedule. ### Customer Experience - Deliver professional and courteous service in every customer interaction. - Build positive rapport with customers from diverse backgrounds over the phone. - Apply appropriate telephone etiquette to enhance the customer experience. - Provide customers with the information required to make informed decisions. ### Revenue and Productivity - Educate customers on the products and services offered. - Identify call trends and promptly escalate relevant observations to the line manager. - Continuously improve productivity in line with prescribed standards and expectations. ### Service Quality - Apply effective time management, problem-solving and negotiation skills. - Respond promptly to customer enquiries and requests, minimise wait times, and provide accurate product and service information. - Provide professional advice and suitable solutions based on customers’ needs and the Bank’s products and services. - Deliver high-quality telephone service to customers across segments and markets. - Complete all follow-up actions arising from customer calls, including resolving complaints, escalating operational issues, recording service statistics and enquiries, and conducting ad hoc surveys where required. ### Frontline Experience - Attend required training and continuously enhance product knowledge and telephone skills. - Deliver positive customer outcomes and uphold the Bank’s reputation. - Take ownership of customer issues and information requests, resolve them promptly, and provide timely updates. - Maintain accurate and up-to-date records for existing and prospective customers. - Arrange the timely delivery of products, information packs, brochures and other materials to customers. - Follow the established escalation matrix. ## Governance - Keep up to date with product and workflow procedures and ensure full compliance with operational risk and control requirements. - Fulfil role obligations to prevent money laundering in accordance with Group policies and standards, as well as local laws and regulations. - Ensure processing and decision-making comply with Departmental Operating Instructions and meet specified timeline and accuracy standards. - Uphold the values of the Group and the company at all times. - Ensure compliance with all applicable rules, regulations and Group policies. ### Regulatory and Business Conduct - Display exemplary conduct and live by the Group’s Values and Code of Conduct. - Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. - Understand and ensure compliance, in letter and spirit, with all applicable laws, regulations, guidelines and the Group Code of Conduct. - Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. ## Our Ideal Candidate - Diploma or above. - At least one year of experience in the financial sector. - Strong communication skills. - Strong customer-handling skills. ## Role-Specific Technical Competencies - Interpersonal skills. - Microsoft Office proficiency. - Written communication skills. - Strong problem-solving skills. ## About Standard Chartered We’re an international bank, nimble enough to act and big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities and each other. We question the status quo, embrace challenges and seek new opportunities to grow and improve. Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise to be here for good. These are achieved through how we live our valued behaviours and how we value difference and advocate inclusion. ### Together We - **Do the right thing:** Be assertive, challenge one another and live with integrity while putting the client at the heart of what we do. - **Never settle:** Continuously strive to improve and innovate, keep things simple and learn from both successes and setbacks. - **Are better together:** Be ourselves, be inclusive, see the best in others and work collectively to build for the long term. ## What We Offer - Competitive salary and benefits in line with our Fair Pay Charter, supporting your mental, physical, financial and social wellbeing. - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. - Time off, including annual leave, parental or maternity leave of up to 20 weeks, sabbatical leave of up to 12 months and three days of volunteering leave, along with minimum global standards for annual and public holidays, totalling at least 30 days. - Flexible working options based around home and office locations, with flexible working patterns. - Proactive wellbeing support through Unmind, a digital wellbeing platform; development courses focused on resilience and other human skills; a global Employee Assistance Programme; sick leave; mental health first aiders; and self-help toolkits. - A continuous learning culture supporting professional growth, with opportunities to reskill and upskill through physical, virtual and digital learning. - An inclusive and values-driven organisation that embraces and celebrates unique diversity across teams, business functions and geographies, enabling everyone to feel respected and realise their full potential. ## Applying to this role This Mort Relationship Mgr role at Standard Chartered runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=standard-chartered&job=6ab11d69fbcfcd573b51fd77) ## More open roles at Standard Chartered - [Customer Service Representative, Chat](https://www.jorb.ai/jobs/6aab670b18bc0f61b2bc7061.md) – Hong Kong, posted 12d ago - [Markets Business Assistant](https://www.jorb.ai/jobs/6aa031a4119a74d41965f9ed.md) – London, posted 13d ago - [Markets Intern UK 2027](https://www.jorb.ai/jobs/6a9097cffbd5208b59304a78.md) – London, posted 25d ago - [Markets Intern SG 2027](https://www.jorb.ai/jobs/6a9097cffbd5208b59304a76.md) – Singapore, posted 25d ago - [Markets Intern US 2027](https://www.jorb.ai/jobs/6a9097cffbd5208b59304a77.md) – New York, posted 25d ago ## Other open Retail Banking roles - [Relationship Banker - Union Square - New York, NY](https://www.jorb.ai/jobs/6ab155aad8a36b2bd47bd3a8.md) at [J.P. 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