# Support Analyst [ICBC Standard Bank](https://www.jorb.ai/firms/icbc-standard-bank.md) · London · United Kingdom · [Operations](https://www.jorb.ai/jobs/operations.md) ICBC Standard Bank is hiring a Support Analyst in London. Posted 2026-09-18; applications close 2026-11-17. **Apply**: https://icbcs.tal.net/vx/lang-en-GB/mobile-0/appcentre-1/brand-4/xf-cae527fb073e/candidate/so/pm/1/pl/3/opp/276-Support-Analyst/en-GB Posted 18h ago. ## Role details ## Support Analyst (AI Engineer Focus) The Global Markets IT department delivers secure, scalable, and innovative technology solutions across the bank's global operations. Our team supports business users across trading, risk, operations, finance, and other functions. We are seeking an AI Engineer with Java experience to join this innovative team. This role is ideal for a technically inclined individual eager to develop expertise in trading technology, application support, data engineering, and AI technologies. The successful candidate will support business-critical trading applications, investigate incidents, perform operational monitoring, assist with data processing, and contribute to the development of AI and data solutions under senior engineering guidance. ## Key Responsibilities ### Trading Application Support - Provide first and second-line support for front-office trading, risk, and market data applications. - Monitor production systems to proactively identify issues affecting traders and business users. - Investigate Java application incidents, troubleshoot problems, and coordinate resolutions with technology teams and vendors. - Support daily operational activities, including trade processing, market data validation, batch monitoring, and reconciliation processes. - Participate in production support rotations and assist with incident management. - Maintain support documentation, operational procedures, and knowledge articles. - Build strong relationships with business users and maintain timely communication during incidents and service disruptions. ### Data Engineering & Analytics Support - Assist in the development and maintenance of data pipelines and automated data processing solutions. - Perform data validation, reconciliation, and quality checks. - Support the creation of reports, dashboards, and datasets utilized by business and technology teams. - Help maintain data catalogues, metadata, and documentation. - Investigate data issues and support remediation activities. ### AI & Innovation Support - Assist senior engineers with the implementation of AI-enabled solutions and automation initiatives. - Support testing and deployment activities for AI and data products. - Learn and apply AI technologies, including Microsoft Copilot, GitHub Copilot, and automation tools where applicable. - Help gather requirements and identify process improvement opportunities using data and AI technologies. ### Operations & Controls - Monitor production environments, managing alerting and operational health checks. - Assist with disaster recovery testing, business continuity activities, and operational readiness reviews. - Adhere to security, risk, and governance controls when handling data and supporting applications. - Contribute to continuous improvement initiatives to enhance system stability and operational efficiency. ### Collaboration - Work closely with traders, operations teams, risk users, and technology colleagues. - Participate in project delivery, testing, and change management activities. - Learn industry best practices for trading systems, financial markets, data management, and AI technologies. - Contribute positively to team objectives and knowledge sharing. ## Required Skills and Experience We are looking for candidates with the following skills and experience. If you do not possess every item but believe you are a strong fit, please get in touch. - Experience with AI technologies, including machine learning. - Experience supporting trading, market risk, settlement, or market data applications. - Familiarity with platforms such as Murex, Bloomberg, Reuters, or other trading systems. - Exposure to Python, PowerShell, or automation scripting. - Knowledge of Azure, cloud platforms, or modern data technologies. - Experience with monitoring and observability tools. - Exposure to Spring / Spring Boot or enterprise Java applications. - Exposure to CI/CD pipelines, Teamcity, or similar tools. - Understanding of data quality, reconciliation, and operational controls. ## Why Join ICBC Standard Bank Plc? ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank dedicated to delivering optimal outcomes for our stakeholders, clients, counterparties, and markets. With unique Chinese and African parentage and an unrivalled global network, we are headquartered in London, with operations in Shanghai, Singapore, and New York. ### Culture and Values We are a diverse and close-knit global team that prioritizes its people, providing talented, self-driven professionals with the flexibility, rewards, and freedom to grow and realize their potential. Our vision, “Be Yourself, Succeed Together,” fosters an open and transparent culture that values difference, enabling everyone to thrive. We maintain active E, D&I forums and are expanding employee networks, including those for women and neurodiversity. We are committed to equal opportunities, treating all applicants equally and considering them on merit and skills without discrimination. ### Benefits and Perks #### Financial Rewards - Market-based pay determined by skills and experience. - Discretionary annual bonus. - Pension contribution (10% employee contribution 5%). - Travel insurance, life assurance, and income replacement insurance. #### Flexibility and Family Support - Hybrid working model: Option to work remotely up to two days per week, depending on the role. - 6 months maternity leave at full pay and 4 weeks paternity leave at full pay, plus enhanced shared parental leave pay. - Coaching for family leave returners and access to emergency care via My Family Care. - Paid fertility and miscarriage leave. #### Wellbeing and Community - Private medical insurance. - Bike2Work scheme, health and fitness subsidy, and holiday exchange. - Employee Assistance Programme and menopause policy. - Paid volunteering leave and Give As You Earn scheme. - Vibrant CSR and engagement forums for charitable fundraising. #### Development We provide a suite of opportunities designed to build the skills needed to excel in your role. If you are excited about becoming part of our team, please get in touch. Please note that ICBCS has appointed Robert Walters Outsourcing (RWO) to manage its recruitment process and Preferred Supplier List (PSL). Unsolicited CVs sent directly to ICBCS or its staff from non-PSL agencies will not be accepted. ## Applying to this role This Support Analyst role at ICBC Standard Bank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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