# Deskside Support Analyst [Markel](https://www.jorb.ai/firms/markel.md) · London · United Kingdom · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) Markel is hiring a Deskside Support Analyst in London. Posted 2026-09-18; applications close 2026-11-17. **Apply**: https://markelcorp.wd5.myworkdayjobs.com/GlobalCareers/job/London---UK/Deskside-Support-Analyst_R0023310 Posted 1d ago. ## Role details ## Deskside Operations Analyst Are you looking for a role that will have a meaningful impact on the strategic underwriting decisions our business makes? The Deskside Operations Analyst is responsible for specialized information technology areas, performing operational, analytical, and/or technical support functions to maintain and improve the end-user experience. This role is ideal for a candidate looking to build upon their IT support experience or to take the next step from a Service Desk or Junior IT Support position into a hands-on Deskside Support role. If you are looking for a place where you can make a meaningful difference, you have found it. At Markel, we provide confidence to move forward and seize opportunities, fostering a global community of optimists and problem-solvers. ## The Opportunity The Deskside Support Analyst provides priority support for escalated end-user issues as part of a team of Deskside Analysts. Your role involves supporting onsite colleagues and assisting with wider office deskside needs. Your main focus will be on the triage of escalated support requests and providing in-person support at the tech bar, playing a key role in improving end-user productivity. ## What You Will Be Doing - Providing Hands and Eyes Support, assisting network, voice, and collaboration teams as required. - Providing priority support for escalated user issues. - Participating in projects both within the immediate team and with other IT teams across the organization. - Supporting the business by contacting end users encountering challenges for troubleshooting and root cause analysis, ensuring accurate assignment and timely resolution. - Participating in an On-Call rotation within the wider team to ensure robust service delivery to the business. - Completing Install, Move, Add, and Change activities via ServiceNow Service Requests. - Diagnosing and resolving end-user network, VPN, Wi-Fi, and LAN access problems, and managing appropriate escalations. - Coordinating SOHO Kit configuration and shipment for both existing employees and new starters. - Understanding the principles and practices of ITIL standards. - Providing support and maintenance for conference room equipment. - Supporting all office hardware, including laptops, thin clients, peripherals, and printers. - Performing PC maintenance, repair, analysis, and testing. - Assisting in creating documentation for the self-service end-user support knowledge base and for use as an internal best practice sharing resource. - Supporting the end-user experience by acting as an ambassador for our technology environment. - Liaising with Vendors regarding incidents and service requests reported by users. - Utilizing the ServiceNow platform for triage of End User Support tickets. ## Requirements (Our Must-Haves) - Solid experience supporting end users in a larger organization. - Experience troubleshooting and resolving WAN/LAN print-related issues. - Experience supporting Microsoft Managed Desktops (Laptops). - Experience with ServiceNOW and JIRA for issue and project tracking. - Experience with Microsoft Office (2016, 2019, 2021, or O365). - Experience with Cisco WebEx technology and AV conference room equipment. - Solid understanding of MacOS, Windows OS, and MS Office products. - Strong oral and written communication skills. - Superb communication and customer service skills. - Understanding of desktop virtualization technologies and tools (advantageous, but not required). - Experience with TCP/IP and IP addressing. - Experience with O365/M365 endpoint management and Intune. - Up to 20% travel required. ## About Markel Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries. It is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. _We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further_ ## What's In It For You? - A competitive starting salary, annual bonus, and strong benefits package. - 25 days of paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave. - Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, and season ticket loan, among other great benefits. - Countless opportunities to learn new skills and develop your career with the necessary support. ## Next Steps If you feel you meet the requirements, please choose 'Apply Now' to fill out our short application. Markel celebrates the value of a diverse workforce. We are happy to consider candidates seeking flexible working patterns. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations for the job application or interview process. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations. ## Applying to this role This Deskside Support Analyst role at Markel runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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