# Customer Success Intern_Jan 2027 [Carousell](https://www.jorb.ai/firms/carousell.md) · Singapore · [Operations](https://www.jorb.ai/jobs/operations.md) Carousell is hiring a Customer Success Intern_Jan 2027 in Singapore. Posted 2026-09-17; applications close 2026-11-16. **Apply**: https://jobs.smartrecruiters.com/CarousellGroup/744000150011444 Posted 2d ago. ## Role details **Company Description** Carousell Group is the leading recommerce group in Greater Southeast Asia, on a mission to inspire the world to start selling and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, and Sequoia Capital India. As a team of passionate individuals working together to solve meaningful problems, there’s so much more to discover in a career with Carousell. Our culture is built on hiring, developing, and promoting people who embody our values: solving problems for our users, having a mission-first mindset, being relentlessly resourceful, caring deeply, and staying humble to constantly improve. Together, as an organization, we make magic happen. ## About the Role This is an exciting opportunity for an intern to explore customer success within a dynamic tech environment. You will be instrumental in ensuring our merchants not only feel supported but also empowered to get the most out of what Carousell offers. If you are passionate about building relationships, solving problems, and driving value for clients, this role is for you. You will be the go-to person for merchants, helping them navigate their journey with us and turning their experience into a success story. This role offers a fantastic platform to develop essential client management, communication, and analytical skills while making a tangible impact on our business growth. ## What You Will Do - Guide new merchants through a smooth and successful onboarding process. - Assume operational and utilization ownership of a capped portfolio (Top 15-20%) of our most valuable enterprise/strategic merchants. - Serve as the primary point of contact to address and resolve merchant concerns efficiently. - Educate merchants on how to leverage Carousell's products and services to meet their objectives. - Design custom optimization plans for each client to embed our platform deeper into their workflows. - Track merchant engagement, identify key insights, and share relevant updates with stakeholders. - Monitor daily/weekly product consumption data for your portfolio; proactively identify drop-offs in usage before they become churn risks. - Gather and relay valuable merchant feedback to internal teams for service enhancements. - Maintain accurate and up-to-date records of all merchant interactions within our CRM. - Collaborate seamlessly with the hybrid sales rep assigned to your accounts to ensure a unified front when expansion opportunities or contract renewals arise. - Utilize AI-powered tools to streamline communication and identify proactive support opportunities. ## Qualifications - This is a full-time, 6-month internship starting January 2027. - Currently pursuing a degree in Business, Communications, Marketing, or a related discipline. - Exceptional communication and interpersonal skills, with a genuine focus on customer satisfaction. - The ability to effectively juggle multiple priorities while maintaining high standards of client care. - An analytical mindset keen on deriving insights from data and reporting. - A proactive approach to problem-solving, remaining calm and professional under pressure. - Experience with CRM tools is beneficial but not essential. - Skills to leverage AI-driven analytics to understand customer behavior and anticipate needs. - Availability to commit to full-time work for 6 months. _By proceeding with your application, you are adhering to our PDPA policies. Interested candidates may read our Candidates Personal Data Privacy Statement for more information._ ## Applying to this role This Customer Success Intern_Jan 2027 role at Carousell runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=carousell&job=6aab9e817eb92abd898daae0) ## More open roles at Carousell - [Merchandising Intern (Luxury)_2027 Intake](https://www.jorb.ai/jobs/6aab9e817eb92abd898daae1.md) – Singapore, posted 2d ago - [Livestream Host (Full Time)](https://www.jorb.ai/jobs/6aab9e817eb92abd898daae2.md) – Singapore, posted 2d ago - [Livestream and Content Intern_ 2027 Intake](https://www.jorb.ai/jobs/6aab9e817eb92abd898daae4.md) – Singapore, posted 2d ago - [Product Marketing Intern_Jan 2027](https://www.jorb.ai/jobs/6aab9e817eb92abd898daae3.md) – Singapore, posted 2d ago - [Marketing Intern (OneShift)_Jan 2027](https://www.jorb.ai/jobs/6aaa851c94c466296053722d.md) – Singapore, posted 2d ago ## Other open Operations roles - [Production Operator - Material Handler](https://www.jorb.ai/jobs/6a9882c216396ca349747877.md) at [Koch](https://www.jorb.ai/firms/koch.md) – New York, posted 16d ago - [Production Associate](https://www.jorb.ai/jobs/6a45aca1bfa661a8a9ae168e.md) at [Koch](https://www.jorb.ai/firms/koch.md) – New York, posted 2mo ago - [Client Service Executive - UK](https://www.jorb.ai/jobs/6a9ea7fe8a5f560064cb8c92.md) at [Alt21](https://www.jorb.ai/firms/alt21.md) – London, posted 11d ago - [Operations – Intern (Asia)](https://www.jorb.ai/jobs/6a57ecd2bfa866352e9ca747.md) at [Citadel](https://www.jorb.ai/firms/citadel.md) – Singapore, posted 2mo ago - [Client Reporting Analyst](https://www.jorb.ai/jobs/6a833086a3985293f939c474.md) at [Janus Henderson](https://www.jorb.ai/firms/janus-henderson.md) – London, posted 1mo ago --- Updated: 2026-09-19 Canonical: https://www.jorb.ai/jobs/6aab9e817eb92abd898daae0