# Customer Service Representative, Chat [Standard Chartered](https://www.jorb.ai/firms/standard-chartered.md) · Hong Kong · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) Standard Chartered is hiring a Customer Service Representative, Chat in Hong Kong. Posted 2026-09-09; applications close 2026-11-08. **Apply**: https://jobs.standardchartered.com/job/Kwun-Tong-Customer-Service-Representative%2C-Chat/1371650957/?feedId=363857&utm_source=CareerSite Posted 10d ago. ## Role details ## Job Summary We are looking for a Customer Service Representative, Chat, to serve as a centralized support point for clients through their preferred communication channels (Click-to-Chat, phone, etc.). You will deliver precise and prompt information about products and services, address inquiries effectively, and maintain a consistently exceptional level of service quality. ## Key Responsibilities - Handle client enquiries via chat, phone, and other digital channels in a professional manner. - Provide accurate information on products and services tailored to client needs. - Resolve client problems and complaints efficiently. - Execute client instructions accurately and within agreed timelines. - Identify opportunities to cross-sell relevant Bank products and services. - Record client interactions and feedback for service and process improvement. - Meet defined productivity, service quality, and performance targets. - Comply with departmental procedures, internal policies, AML standards, and regulatory requirements. ## Skills and Experience - Experience in a contact centre, digital servicing, or customer service role is preferred. - Strong communication skills (written and verbal) and good digital literacy. - Customer-focused, with strong problem-solving skills and attention to detail. - Ability to work in a fast-paced, target-driven, multi-channel environment. - High level of integrity and commitment to ethical and compliant conduct. ## About Standard Chartered We are an international bank, nimble enough to act, big enough for impact. For more than 170 years, we have worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you are looking for a career with purpose and want to work for a bank making a difference, we encourage you to apply. You can count on us to celebrate your unique talents. Our purpose—to drive commerce and prosperity through our unique diversity—and our brand promise, to be here for good, are achieved by how each of us lives our valued behaviours. When you work with us, you will see how we value difference and advocate inclusion. ### Our Valued Behaviours - **Do the right thing:** Be assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. - **Never settle:** Continuously strive to improve and innovate, keeping things simple and learning from doing well and not so well. - **Are better together:** Be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. ## What We Offer - **Competitive Compensation and Wellness:** In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing. - **Financial Security:** Core bank funding for retirement savings, medical, and life insurance, with flexible and voluntary benefits available in some locations. - **Generous Time-Off:** Includes annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), along with minimum global standards for annual and public holidays, combined to 30 days minimum. - **Flexibility:** Flexible working options based around home and office locations, with adaptable working patterns. - **Wellbeing Support:** Proactive wellbeing support through Unmind (a market-leading digital wellbeing platform), development courses for resilience and other human skills, a global Employee Assistance Programme, sick leave, mental health first-aiders, and self-help toolkits. - **Continuous Learning:** A culture supporting your growth, with opportunities to reskill and upskill, and access to physical, virtual, and digital learning. - **Inclusion:** Being part of an inclusive and values-driven organisation that embraces and celebrates our unique diversity across teams, functions, and geographies—ensuring everyone feels respected and can realize their full potential. ## Applying to this role This Customer Service Representative, Chat role at Standard Chartered runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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