# Customer Service Associate - Southampton Branch

[Dime Commercial Bank](https://www.jorb.ai/firms/dime-commercial-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md)

Dime Commercial Bank is hiring a Customer Service Associate - Southampton Branch in New York. Posted 2026-09-11; applications close 2026-11-10.

**Apply**: https://recruiting.ultipro.com/BRI1012TBNB/JobBoard/e22afb71-1464-5de7-5bd7-02f2c92421b2/OpportunityDetail?opportunityId=050df79e-2463-4d27-b0db-f3d24f63a3b4

Posted 10h ago.

## Role details

## Customer Service Associate (CSA) - Southampton Branch

**Summary:** Dime Commercial Bank (Dime) is hiring a Customer Service Associate (CSA) for its Southampton Branch in Long Island. The CSA will ensure the accurate completion of customer requests and services, respond to inquiries in a timely manner, and process routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, or Financial Service Associate is a plus.

**Compensation:** The hourly wage minimum is $22 and the maximum is $29. Exact pay may vary based on skills, experience, training, licenses/certifications, language requirements, and location.

**Application Requirement:** All applicants must attach a recent resume.

## Responsibilities

  
- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags.
  
- Reconcile the cash drawer by proving cash transactions, counting, and packaging currency and coins.
  
- Perform account services for all Dime customers.
  
- Respond to customer inquiries and provide in-depth knowledge of Dime products and services to deliver appropriate solutions.
  
- Support business development efforts of the Branch Manager through in-branch sales, phone, and direct mailing campaigns.
  
- Report under the Bank Secrecy Act (BSA), including Currency Transaction Report (CTR), Suspicious Activity Report (SAR), and Dime internal Suspicious Activity Tracking reports.
  
- Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
  
- Maintain current knowledge of bank regulatory requirements.
  
- Identify opportunities to service clients with consumer and commercial lending needs and refer them to the appropriate department.
  
- Make decisions within the role’s authority (e.g., overdrafts, overrides, signature guarantees) when managers are absent.
  
- Cross-train on both the teller window and banking platform as required.

## Qualifications

  
- High School Diploma or equivalent required.
  
- Minimum 1 year of retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, or Financial Service Associate is a plus.
  
- Cash-handling experience preferred.
  
- Excellent customer service skills.
  
- Advanced PC, network, email, Director, internet, word processing, spreadsheet, and transaction research experience preferred.
  
- Strong problem-solving skills to identify and resolve customer issues.
  
- Thorough understanding of compliance and record-keeping requirements.

## Applying to this role

This Customer Service Associate - Southampton Branch role at Dime Commercial Bank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=dime-commercial-bank&job=6aa45df0bc4435992a29c66a)

## More open roles at Dime Commercial Bank

- [Training Specialist I](https://www.jorb.ai/jobs/6a979f6deb935cc6ed9365ed.md) – New York, posted 10d ago
- [Part-Time Customer Service Associate - Long Island City Branch](https://www.jorb.ai/jobs/6a91e8fb61a7f4c3824b05dc.md) – New York, posted 14d ago
- [Part-Time Customer Service Associate - Westbury Branch](https://www.jorb.ai/jobs/6a7558ac7afc440a2c3d93a3.md) – New York, posted 1mo ago

## Other open Retail Banking roles

- [Relationship Banker - Grand St and Graham - Brooklyn, NY](https://www.jorb.ai/jobs/6aa496ebbefc608f161a9a7c.md) at [J.P. Morgan](https://www.jorb.ai/firms/j-p-morgan.md) – New York, posted 9h ago
- [Relationship Banker - Stuyvesant Town - New York, NY](https://www.jorb.ai/jobs/6aa42660d4d414372620c50e.md) at [J.P. Morgan](https://www.jorb.ai/firms/j-p-morgan.md) – New York, posted 14h ago
- [Relationship Banker - Fifth Ave and 14th St - New York, NY](https://www.jorb.ai/jobs/6aa42660d4d414372620c511.md) at [J.P. Morgan](https://www.jorb.ai/firms/j-p-morgan.md) – New York, posted 14h ago
- [Personal Banker SAFE Act, Forest Hills Branch](https://www.jorb.ai/jobs/6aa3ee3da022bfecb87b5386.md) at [Citi](https://www.jorb.ai/firms/citi.md) – New York, posted 1d ago
- [Part-Time Universal Banker (20 Hours), Maspeth Branch](https://www.jorb.ai/jobs/6aa3ee3da022bfecb87b538b.md) at [Citi](https://www.jorb.ai/firms/citi.md) – New York, posted 1d ago

---

Updated: 2026-09-12
Canonical: https://www.jorb.ai/jobs/6aa45df0bc4435992a29c66a