# Customer Service Officer

[HSBC](https://www.jorb.ai/firms/hsbc.md) · Hong Kong · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md)

HSBC is hiring a Customer Service Officer in Hong Kong. Posted 2026-09-03; applications close 2026-11-02.

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612203973

Posted 15d ago.

## Role details

## Customer Service Officer

We are currently seeking a high-calibre professional to join our team as a **Customer Service Officer**.

## Responsibilities

  
- Deliver engaging customer experiences beyond banking services, including partner services, customer events, and gamifications, and provide basic hospitality support in meeting areas.
  
- Welcome customers, understand their needs, manage branch traffic, and direct them to the right service channel, colleague, or specialist counter.
  
- Assist customers in using self-service and digital tools (e.g., kiosks/digital directory, mobile app) to complete requests efficiently.
  
- Handle general customer enquiries on products, promotions, and rewards; explain how to earn and redeem rewards.
  
- Promote bank offers, campaigns, and mobile app features based on customer needs.
  
- Support basic wealth and investment-related enquiries and guide customers to relevant digital wealth tools or specialists where appropriate.
  
- Identify service opportunities and make referrals to Relationship Managers and specialist teams.
  
- Manage branch merchandise display and maintain high standards of presentation across customer areas.
  
- Back up counter-based customer service when needed, including assisting customers with accessibility needs.

## Qualifications

  
- Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE, including Math and either Chinese or English (equivalent or above preferred).
  
- Good interpersonal and communication skills with fluency in Cantonese and English; Mandarin is a definitive advantage.
  
- Flexible and willing to work daytime shifts on weekends and public holidays as required (Branch Operating Hours for reference: Mon–Sat, 9:00–19:00; Sun, 12:00–19:00).
  
- Customer-centric mindset with commitment to delivering quality service.
  
- Self-motivated and adaptable to a service environment.
  
- Digital savvy with the ability to assist customers in using digital/self-service channels (e.g., mobile app, kiosks, e-forms) and adapt quickly to learn new systems.
  
- Customer service experience preferred.

## Applying to this role

This Customer Service Officer role at HSBC runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=hsbc&job=6a9f893b149889ea0b950848)

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Updated: 2026-09-19
Canonical: https://www.jorb.ai/jobs/6a9f893b149889ea0b950848