# ICT Command Centre Operator

[DXC Technology](https://www.jorb.ai/firms/dxc-technology.md) · Singapore · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md)

DXC Technology is hiring a ICT Command Centre Operator in Singapore. Posted 2026-09-07; applications close 2026-11-06.

**Apply**: https://dxctechnology.wd1.myworkdayjobs.com/DXCJobs/job/SGP---SINGAPORE/ICT-Command-Centre-Operator_51588432

Posted 12d ago.

## Role details

## Responsibilities

  
- Answer service desk phone calls and respond to user emails.
  
- Assist users with the Self-Service ITSM Portal.
  
- Ensure calls logged are clear and comprehensive.
  
- Perform triage and route incidents appropriately, escalating to the relevant vendors for resolution.
  
- Coordinate actively to ensure incidents are promptly resolved.
  
- Act as the first responder for system alerts to verify, assess impact, and escalate to the appropriate vendors.
  
- Perform system health checks and support the L2 team with resolution.
  
- Assist with report generation.
  
- Assist with documentation.
  
- Support setup of conference calls between system project managers and vendors for major incident resolution.
  
- May participate in ad hoc, short-term projects (e.g., conducting system demos).
  
- Support the operations manager in continuous efforts to improve command centre processes.

## Requirements

  
- Minimum diploma holder in Information Technology or Computer Studies, or equivalent.
  
- Experience in an enterprise command centre is a plus.
  
- Knowledge in incident management.

### Additional Skills and Attributes

  
- Basic working knowledge of supporting Windows, Unix, networks, and applications.
  
- Experience with call tracking/ticket management systems (ServiceNow preferred).
  
- Able to work independently and/or in a team environment.
  
- Customer-oriented with professional interaction skills with colleagues, vendors, and clients.
  
- Maintain calm composure when handling challenging situations and frustrated clients.
  
- Willing to work shifts, including 12-hour shifts, public holidays, and weekends.
  
- Only Singaporeans.
  
- Work location: North of Singapore.

## Applying to this role

This ICT Command Centre Operator role at DXC Technology runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=dxc-technology&job=6a9e38677e2f793aa19fb8d5)

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Updated: 2026-09-19
Canonical: https://www.jorb.ai/jobs/6a9e38677e2f793aa19fb8d5