# Operations Administrator [TMX Group](https://www.jorb.ai/firms/tmx-group.md) · New York · United States · [Operations](https://www.jorb.ai/jobs/operations.md) TMX Group is hiring a Operations Administrator in New York. Posted 2026-09-02; applications close 2026-11-01. **Apply**: https://tmx.wd3.myworkdayjobs.com/TMX_Careers/job/New-York---225-Liberty-Street/Operations-Administrator_R-6398 Posted 3d ago. ## Role details ## Operations Administrator The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, the Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we support mission-critical capital markets systems through collaboration and a nimble operating model. The Operations Administrator is responsible for the day-to-day administration of operational submissions by registered shareholders and Depository Trust Company (DTC) transactions. In a fast-paced securities environment, this role supports routine and complex stock transfers, processes electronic book-entry movements, and maintains the integrity of U.S.-based client issuer registries in our New York office. ## Key Accountabilities ### DTC & Electronic Securities Processing - **DTC Settlement Administration:** Receive, review, and process electronic security presentations via the Depository Trust Company (DTC). - **DWAC & DRS Processing:** Execute daily DWAC (Deposit/Withdrawal at Custodian) and DRS (Direct Registration System) transactions, adjusting balances accurately between the transfer agent registry and DTC system balances. - **Balance Reconciliation:** Assist with daily balancing and control book processes to ensure registered share positions balance with central depository positions, including CDS (Canadian Depository for Securities). ### Core Transfer Agency & Registry Operations - Identify, time-stamp, log, track, and distribute incoming correspondence and requests to the appropriate departments; conduct investigations when necessary. - Administer inventory levels for postage, courier, and shipping supplies. - Respond promptly to daily inquiries from internal clients to ensure timely and accurate assistance. - Prioritize and process items with regulatory requirements to ensure compliance. - Digitize physical requests, upload them to the database, and prepare workflows for efficient processing. - Identify and escalate complaints to management as needed. - Review and process physical and book-entry stock transfer requests, including routine transfers, maintenance requests, lost securities requests, and estate transfers. - Review legal documentation for restricted stock transfers, coordinate the application or removal of restrictive legends, and verify corporate approvals. - Process treasury directions for the issuance of new shares, stock options, and initial public offering allocations. - Perform day-to-day database administrative updates, including change of address requests, tax form processing (W-9/W-8), cost basis calculations, and lost certificate replacement requests. - Provide remote support for other processes and collaborate with the Operations team. ### Client & Shareholder Service - Serve as a liaison between external parties and internal clients to ensure smooth communication and successful outcomes. - Provide operational support to corporate clients (issuers), DTC Participants, and registered shareholders regarding transfer requirements and pending transaction statuses. - Review legal paperwork (e.g., Power of Attorney, Trust Agreements, and Letters Testamentary) to ensure compliance with SEC regulations and internal transfer rules. - Deliver accurate, timely, and empathetic written and verbal responses to shareholder inquiries. ## Required Qualifications & Skills - 1–3 years of experience in financial services, brokerage operations, trust administration, or directly within a registered U.S. Transfer Agent. - Strong understanding of securities processing, DTC settlement structures, DWAC/DRS platforms, and transfer agent compliance rules. - Exceptional data entry accuracy with the ability to identify errors in legal documents, signature guarantees, and transaction ledgers. - Strong MS Excel skills (reconciliations and formulas) and standard proficiency in the Google suite of products. - Strong written and verbal communication skills; ability to manage professional and empathetic correspondence under strict Service Level Agreements (SLAs). - Ability to work independently with minimal supervision and adapt to changing responsibilities and a dynamic environment. - College diploma or university degree in business and/or finance, or equivalent experience. ## Work Location & Schedule - Fully in-office (5 days/week), based in New York, NY. ## Salary Range - $45,000–$55,000 USD per year (guideline range; actual salary may vary based on experience, knowledge, and skills). ## Applying to this role This Operations Administrator role at TMX Group runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=tmx-group&job=6a9849b096277a10e85ec119) ## More open roles at TMX Group - [Index Governance Analyst](https://www.jorb.ai/jobs/6a7e5b58b56af5ff120ed098.md) – New York, posted 23d ago ## Other open Operations roles - [Intern- Compliance (12 months)](https://www.jorb.ai/jobs/6a9961a260c2fc7a53ef5308.md) at [SAP](https://www.jorb.ai/firms/sap.md) – Singapore, posted 1d ago - [Operations – Intern (Asia)](https://www.jorb.ai/jobs/6a57ecd2bfa866352e9ca747.md) at [Citadel](https://www.jorb.ai/firms/citadel.md) – Singapore, posted 1mo ago - [Operations Analyst – Intern (US)](https://www.jorb.ai/jobs/6a976b1482b38e4d835c28b4.md) at [Citadel](https://www.jorb.ai/firms/citadel.md) – New York, posted 3d ago - [Corporate Actions Analyst](https://www.jorb.ai/jobs/6a5cb1afa1cfbd8f362e9af4.md) at [BNP Paribas](https://www.jorb.ai/firms/bnp-paribas.md) – Singapore, posted 1mo ago - [Internship Programme 2027: Strategy & Operations Manager](https://www.jorb.ai/jobs/6a2956a39a43d08d0a019306.md) at [Revolut](https://www.jorb.ai/firms/revolut.md) – London, posted 2mo ago --- Updated: 2026-09-05 Canonical: https://www.jorb.ai/jobs/6a9849b096277a10e85ec119