# Crisis Helpline Responder (Mandarin Speaker)

[Intellect](https://www.jorb.ai/firms/intellect.md) · Hong Kong · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md)

Intellect is hiring a Crisis Helpline Responder (Mandarin Speaker) in Hong Kong. Posted 2025-11-05; applications close 2026-10-05.

**Apply**: https://apply.workable.com/intellecthq/j/394E24DEBF

Posted 10mo ago.

## Role details

## Crisis Helpline Responder (Part-Time)

We’re looking for a part-time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in crisis intervention or suicide prevention.

## About Intellect

Intellect is a digital mental healthcare company providing a new way for employers to effectively care for their employees’ health and mental wellbeing. We are a team of psychologists, clinicians, and technologists delivering an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey.

Our mission is to make mental health support radically more accessible, preventative, relatable, and stigma-free. Join us in reinventing how mental healthcare is delivered.

## Role & Responsibilities

  
- Respond to a telephone hotline for crisis support for those bereaved through suicide, engaging in self-harm, experiencing suicide ideation, or for concerned friends or family members.
  
- Provide evidence-based, professional crisis counselling and personal support, using de-escalation and crisis intervention techniques.
  
- Assess callers’ needs and triage for immediate safety or emergency medical attention, or refer to appropriate services such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
  
- Maintain accurate and detailed call reports on key issues and referrals actioned.
  
- Comply with responsibilities under the Data Protection Acts 1988, 2003 and 2018 (GDPR).
  
- Support the development of appropriate crisis management plans to assist callers in crisis.
  
- Make a quick, in-the-moment decision on next steps if unsure how to proceed.
  
- Ensure a smooth and diligent handover process to the next shift personnel.
  
- Dedicate the entire shift to Intellect tasks and responsibilities.
  
- Conduct risk assessments, including lethality assessments for suicide cases.

## Required Qualifications & Experience

  
- 1–3 years’ experience in helplines, either paid or voluntary.
  
- Ability to communicate effectively in your native language.
  
- Experience working with high-risk clinical situations involving at-risk of or affected by suicide or crisis cases.
  
- Ability to maintain emotional composure in high-stress situations and bounce back from stressful interactions and high-risk cases.

## Plus Points

  
- Background in mental health or emergency services.
  
- Completed training in Crisis Intervention or Suicide Prevention.
  
- Ability to communicate effectively in more than one language.
  
- Maintain professional indemnity insurance.

## Applying to this role

This Crisis Helpline Responder (Mandarin Speaker) role at Intellect runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=intellect&job=6a98107f91da1953b23980a3)

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Updated: 2026-09-05
Canonical: https://www.jorb.ai/jobs/6a98107f91da1953b23980a3