# Support Operations, Privy [Stripe](https://www.jorb.ai/firms/stripe.md) · New York · United States · [Operations](https://www.jorb.ai/jobs/operations.md) Stripe is hiring a Support Operations, Privy in New York. Posted 2026-08-27; applications close 2026-10-26. **Apply**: https://stripe.com/jobs/search?gh_jid=8162819 Posted 8d ago. ## Role details ## Who we are ### About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo—powering experiences for both mainstream users and crypto natives. Learn more about Privy: Privy and Stripe: Bringing crypto to everyone ## What you’ll do As a Support Operations Associate at Privy, you will own the internal systems and workflows that keep our Developer Success team efficient, responsive, and focused. You will act as air traffic control for support requests—triaging issues across our support stack (Pylon, Slack, HubSpot, and more), improving internal workflows, and maintaining CRM and support-data hygiene. You will partner closely with Account Management, Solutions Engineers, Forward Deployed Engineers, and Sales, with day-to-day work that has impact across Privy and Stripe as a whole. This is a high-leverage operations role where attention to detail, a systems mindset, and a bias for execution will make you critical to making our customers successful. ## Responsibilities - Own triage and routing for inbound support tickets from both Privy developers and end users of Privy applications, ensuring issues are assigned, tracked, and resolved promptly and efficiently across the Developer Success team. - Maintain data hygiene, consistency, and accuracy across the support stack, including Pylon, Slack, HubSpot, and other systems. - Partner with cross-functional teams—including Sales, Engineering, and Product—to continuously improve the quality and efficiency of support processes. - Create and maintain internal runbooks for ticket triage, escalations, and engineering-support handoffs. - Identify operational gaps and implement scalable workflows that help the team respond to customers more effectively. ## Who you are ### Minimum requirements - 1–3 years of experience in support operations, customer experience, technical program management, or a related operational role. - Highly organized and process-driven, with strong attention to detail and a bias toward action and ownership. - Strong intuition for customer sentiment and urgency, with sound judgment about how to prioritize and escalate issues. - Familiarity with customer-support tooling, such as Pylon, Zendesk, Intercom, or Jira, and communication platforms like Slack. - Comfort working across systems and maintaining high-quality CRM data in tools such as HubSpot or Salesforce. - Strong written and verbal communication skills, especially for issue tracking, coordination, and process documentation. - A systems mindset and enthusiasm for building internal processes that scale with the business. ### Preferred qualifications - Experience at a developer-tools or infrastructure company, or experience working closely with engineering and product teams. - Experience working with APIs, coding with AI, or using AI to automate tasks and operational processes. ## Applying to this role This Support Operations, Privy role at Stripe runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=stripe&job=6a90d09fef84947f291b8183) ## More open roles at Stripe - [Software Engineer, Intern (Summer or Winter)](https://www.jorb.ai/jobs/6a9616020ee7c28eb21a4c61.md) – New York, posted 4d ago - [Software Engineer, Money Movement](https://www.jorb.ai/jobs/6a316af4a66e821ec95b64e6.md) – London, posted 2mo ago ## Other open Operations roles - [Production Operator - Material Handler](https://www.jorb.ai/jobs/6a9882c216396ca349747877.md) at [Koch](https://www.jorb.ai/firms/koch.md) – New York, posted 2d ago - [Project Management Specialist](https://www.jorb.ai/jobs/6a992b29b2f13f8c4b634b64.md) at [Koch](https://www.jorb.ai/firms/koch.md) – Singapore, posted 2d ago - [Sales Support Analyst](https://www.jorb.ai/jobs/6a6ec105f0cabc97777f4031.md) at [Nomura](https://www.jorb.ai/firms/nomura.md) – New York, posted 1mo ago - [2027 Operations Summer Analyst Program](https://www.jorb.ai/jobs/6a82e1dc74ebd0ed4191c58f.md) at [Nomura](https://www.jorb.ai/firms/nomura.md) – New York, posted 7mo ago - [Shipping Intern](https://www.jorb.ai/jobs/6a917a40c184a8fdb985764c.md) at [Koch](https://www.jorb.ai/firms/koch.md) – Singapore, posted 7d ago --- Updated: 2026-09-05 Canonical: https://www.jorb.ai/jobs/6a90d09fef84947f291b8183