# Customer Support Associate (Maternity Leave Cover) [CreativeX](https://www.jorb.ai/firms/creativex.md) · London · United Kingdom · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) CreativeX is hiring a Customer Support Associate (Maternity Leave Cover) in London. Posted 2026-08-27; applications close 2026-10-26. **Apply**: https://job-boards.greenhouse.io/creativex/jobs/6167013004 Posted 8d ago. ## Role details ## Customer Support Associate (Maternity Leave Cover) **Contract period:** ~September 2026 – July 2027 **Job location:** London **Salary:** £35,000 – £40,000 GBP Unfortunately, we are not able to offer visa sponsorship at this time. ## About CreativeX CreativeX is creating a new category of marketing. We work with leading marketers worldwide to build a new global standard for creative analytics. Our technology helps the world’s biggest and best-loved brands make effective, data-driven creative decisions using our AI-driven SaaS platform—and we do it at global scale. ## About the Role The Customer Experience team at CreativeX delivers a world-class client experience through strategic account management, innovative technical solutions, and timely, high-impact support. As a **Customer Support Associate**, you will provide hands-on, day-to-day technical support to our users, becoming a product expert and trusted partner. We’re looking for someone who thrives in a fast-paced, high-growth environment—intellectually curious, proactive, and able to act with urgency when resolving client issues. You will play a key role in supporting our expanding client base while helping improve and scale our support operations. ## What You’ll Be Doing - Provide responsive, tactical support to users by resolving product queries via email or chat - Become a subject-matter expert and owner of our platform and tools - Triaging and escalating bugs, technical issues, and high-priority client concerns - Surface client feedback to internal stakeholders to help inform product improvements - Collaborate closely with cross-functional teams (Product Ops, Engineering, Client Success) to resolve support-related issues - Contribute to support documentation and process improvements, including the development and implementation of agentic (AI) workflows - Proactively identify opportunities to improve client experience and user education through operational insights ## What We’re Looking For - 1–3 years in a customer support or technical support role within a SaaS or tech-driven environment - Experience supporting enterprise-level customers or working in high-volume support queues - Demonstrated ability to operate with urgency and accountability - Proven intellectual curiosity, proactive mindset, and strong problem-solving skills - Comfortable navigating ambiguity and asking the right questions to reach resolution - Excellent written and verbal communication skills, with the ability to distill complex issues into clear updates - Familiarity with support and ticketing systems (e.g., Zendesk, Intercom, JIRA) - Experience working at a Series A or B startup is a strong plus At CreativeX, we encourage applicants of all backgrounds and identities to apply for roles that align with their interests and career trajectory. If you meet a majority of the qualifications above and see yourself in this role, we would love to see your application. ## What We Offer - Private Medical Insurance and Health Cash Plan (UK) - Generous time off + bank holidays - Education budget for individual learning or grouped with your team for joint learning - Annual subscriptions to Calm and Headspace for mental wellbeing - Monthly coaching with a trained professional to discuss career goals, relationships, and personal development - Competitive salary and commission plan, including stock options - 4-month full pay parenting leave for all employees who have been with the company for one (1) year - Workplace pension scheme via a tax-efficient Salary Sacrifice arrangement ## Equal Employment Opportunities CreativeX provides equal employment opportunities for all applicants and employees. ## Applying to this role This Customer Support Associate (Maternity Leave Cover) role at CreativeX runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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