# Claims Representative I, Accident Benefits [Co-operators](https://www.jorb.ai/firms/co-operators.md) · London · United Kingdom · [Insurance & Actuarial](https://www.jorb.ai/jobs/insurance-actuarial.md) Co-operators is hiring a Claims Representative I, Accident Benefits in London. Posted 2026-08-27; applications close 2026-10-26. **Apply**: https://recruiting.ultipro.com/COO5000COOP/JobBoard/163383cc-cbae-4201-956e-c5e437bbfeb3/OpportunityDetail?opportunityId=b3b52d3a-86b3-4086-9a13-c09a52314fd0 Posted 8d ago. ## Role details ## Accident Benefits Claims Representative ### Company Information - **Company:** CGIC - **Department:** Accident Benefit Claims - **Employment Type:** Regular Full-Time - **Work Model:** Hybrid (2 days in office) - **Language:** This role operates in English ### The Opportunity We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy, and we prioritize our people to ensure we provide a strong culture and development opportunities that enable our team to thrive and live our purpose. You will work with people who care passionately about you, our clients, and our communities. The Accident Benefits Claims Representative is responsible for the investigation, negotiation, and settlement of automobile accident benefit claims. ### How You Will Create Impact - Investigate, interpret coverage, reserve adequately, negotiate, and settle automobile accident benefit claims. - Embed client engagement philosophies into daily work and apply innovative, client-centric decision-making to lead the industry in client engagement. - Provide quality client service in accordance with claims service standards. - Actively participate with claimants, physicians, treatment providers, employers, rehabilitation workers, and other service providers in the development, approval, implementation, and monitoring of appropriate case management plans for clients. - Handle files in defense litigation and Alternative Dispute Resolution (ADR), using litigation management guidelines. - Set up and maintain files for assigned claims. - Authorize payments and reserves up to $75,000 authority. ### To Join Our Team - One (1) year of insurance experience or two (2) years of related work experience. - Working towards Chartered Insurance Professional (CIP) courses. - Well-developed computer skills in Microsoft Office, internet, and email systems. - Provincial adjuster license(s) may be required depending on the province of work. - University/College Degree. ### How You Will Succeed - Commit to continuous improvement and influence change to exceed client expectations. - Use critical thinking to identify problems and proactively propose solutions. - Communicate clearly and effectively. - Collaborate as an effective team player and share knowledge to support peers. ### What You Need to Know - Background check required as a condition of employment for the successful candidate. ### What’s in It for You? - Training and development opportunities to grow your career. - Flexible work options and paid time off to support personal and family needs. - A holistic approach to well-being, including physical and mental health programs and a supportive workplace culture. - Paid volunteer days to give back to your community. - Competitive salary and incentive programs, plus a comprehensive total rewards package including group retirement savings plans, pension, and benefits (e.g., health and wellness, dental, disability, and life coverage), mental health support, and an employee assistance program. ### Salary Information **Expected salary range:** $50,280 to $83,800 The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including, but not limited to, local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualification, experience, and education. Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics. ## Applying to this role This Claims Representative I, Accident Benefits role at Co-operators runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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