# Client Associate [Polymarket](https://www.jorb.ai/firms/polymarket.md) · New York · United States · [Sales & Marketing](https://www.jorb.ai/jobs/sales-marketing.md) Polymarket is hiring a Client Associate in New York. Posted 2026-08-24; applications close 2026-10-23. **Apply**: https://jobs.ashbyhq.com/polymarket/5953e21c-3bd2-4ff4-9eba-13facae7de40 Posted 12d ago. ## Role details ## About Polymarket Polymarket is the world’s largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We’re growing fast—both in terms of volume ( $21B traded in 2025 ) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media, and we need your help adding fuel to the fire. ## About the Role Polymarket is reinventing what it means to know your customers—and our goal is simple: make every trader feel like they have a person, not a portal. Client Associates are not ticket-closers. They’re the human side of the platform. You’ll help orient new traders, answer the questions that actually matter, and be the name customers recognize when they need something—from their first market to becoming confident, experienced users. This role is for someone who genuinely cares about the people on the other end of every conversation and takes it personally when a customer has a bad time. You don’t need a trading background, but you’re curious about markets, quick to learn a technical product, and comfortable explaining it in plain language. You’ll act as a mini-founder for your customer relationships, accountable for the experience—not just the inbox. ## What You’ll Do - Be the person your customers know by name—when they have a question about markets, positions, or the platform, you answer clearly, quickly, and without escalating routine issues. - Guide customers through onboarding, from their first market to trading with confidence; if they don’t understand how something works, that’s on you to fix. - Keep customer communication consistent, clear, and human—no one should ever have to read your message twice. - Know when a customer’s needs go beyond the scope of the role and get them to the right person without losing context. - Spot recurring questions and friction points, then bring clear, actionable recommendations back to the team and build simple, repeatable processes others can use. ## What We’re Looking For - At least 1 year of client-facing experience, account management, or a role where you were directly responsible for relationships with external users or customers. - Strong written communication skills—you write clearly, get to the point, and don’t make clients read the same message twice. - Comfort working with a high degree of autonomy—you don’t wait to be told what to follow up on. - Strong organization skills to ensure nothing falls through the cracks. - Ability to learn a technical product quickly and explain it in plain language to someone who has never used it before. - (Plus) Familiarity with prediction markets, futures, or other derivatives products. - (Plus) Experience building or improving a client-facing process from scratch, not just inheriting one. ## Benefits - Competitive salary & equity - Unlimited PTO - Full Health, Vision, & Dental coverage - 401k match - Hardware setup: new MacBook Pro, big display, & accessories ## Applying to this role This Client Associate role at Polymarket runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=polymarket&job=6a8cdb51308995769c0d7f39) ## More open roles at Polymarket - [Customer Marketing Analyst](https://www.jorb.ai/jobs/6a84b9fde65128f776164d55.md) – New York, posted 18d ago - [Offline Media Specialist](https://www.jorb.ai/jobs/6a7b47379d09093475ccd18f.md) – New York, posted 26d ago - [Backend Engineer, Markets](https://www.jorb.ai/jobs/6a6d3737980426874138534c.md) – New York, posted 1mo ago - [Customer Experience Specialist](https://www.jorb.ai/jobs/6a52695c6792868614b35177.md) – New York, posted 2mo ago - [Junior Designer (Freelance)](https://www.jorb.ai/jobs/6a52695c6792868614b3514d.md) – New York, posted 3mo ago ## Other open Sales & Marketing roles - [SDR](https://www.jorb.ai/jobs/6a526a8ef790eb488843bdcd.md) at [Kodem](https://www.jorb.ai/firms/kodem.md) – New York, posted 2mo ago - [2027 Marketing Summer Analyst Program – New York](https://www.jorb.ai/jobs/6a9650910594a0dbd0bfab01.md) at [Jefferies](https://www.jorb.ai/firms/jefferies.md) – New York, posted 4d ago - [Product Sales Executive (GlobalHire)](https://www.jorb.ai/jobs/6a4cb3144b363ddadc6b1fca.md) at [Revolut](https://www.jorb.ai/firms/revolut.md) – London, posted 1mo ago - [Acquiring Sales Executive (UK Market)](https://www.jorb.ai/jobs/6a2956a39a43d08d0a0192a9.md) at [Revolut](https://www.jorb.ai/firms/revolut.md) – London, posted 2mo ago - [New Business Account Executive (Cypriot Market)](https://www.jorb.ai/jobs/6a45ab795b32707d553dad55.md) at [Revolut](https://www.jorb.ai/firms/revolut.md) – London, posted 2mo ago --- Updated: 2026-09-05 Canonical: https://www.jorb.ai/jobs/6a8cdb51308995769c0d7f39