# Part Time Customer Service Ambassador [HSBC](https://www.jorb.ai/firms/hsbc.md) · Hong Kong · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) HSBC is hiring a Part Time Customer Service Ambassador in Hong Kong. Posted 2026-08-14; applications close 2026-10-13. **Apply**: https://portal.careers.hsbc.com/careers/job/563774612139156 Posted 22d ago. ## Role details ## Part Time Customer Service Ambassador We are currently seeking a high-calibre professional to join our team as a **Part Time Customer Service Ambassador**. ## In this role you will: - Demonstrate the ability to be efficient and effective with time. - Deliver an excellent level of customer service at the branch. - Ask the right questions for every business decision and help detect, deter, and protect against financial crime. - Act as the first contact point for customers in a warm and caring manner to ensure their journey with HSBC is highly satisfied. - Act as a bridge between branch staff and customers from the ethnic minority community. - Connect with customers who may speak one or more different languages (e.g., Urdu, Nepali) and help meet their needs. - Understand customers’ needs and direct them to the right area of the branch to ensure their needs are fulfilled during their visits. - Establish good rapport and relationships with customers, handling their requests and enquiries skillfully. - Address customers’ dissatisfaction and escalate to appropriate staff members to minimize further complaints. - Share with the community about new services and branches welcoming Hindu, Urdu, and Nepali speakers. - Provide support to the Customer Service Manager as and when required. - Perform other branch operational duties as assigned after banking hours. - Assist other team members to complete their work and keep the team on track. - Actively support the management of the bank hall environment to ensure efficient, customer-friendly, and professional service delivery, including service attributes such as Branch iNPS and Queue Performance. - Identify ways to improve counter service and queue management. - Understand and apply bank policies and procedures. - Identify and escalate risks and issues promptly. ## To be successful you will need: - Clear commitment to supporting the ethnic minority community and/or volunteer work (preferred). - Previous customer service experience is highly recommended. - Front office retail banking experience would be advantageous, but not required. - Interest in learning more about the inner workings of the banking industry. - Strong interpersonal and teamwork skills. - Detail-oriented, patient, positive, and adaptable. - Fluent in English and/or Cantonese (a must). - Fluent in Hindu, Urdu, and/or Nepali. ## Applying to this role This Part Time Customer Service Ambassador role at HSBC runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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