# Day Concierge - Belle Vue [Pegasus Homes](https://www.jorb.ai/firms/pegasus-homes.md) · London · United Kingdom · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) Pegasus Homes is hiring a Day Concierge - Belle Vue in London. Posted 2026-08-24; applications close 2026-10-23. **Apply**: https://apply.workable.com/pegasushomes/j/F3047DC5A0 Posted 12d ago. ## Role details ## Day Concierge **Location:** Hampstead, London **Hours:** 38.5 hours per week, 07:00–19:00 on a 4 days on / 4 days off rota **Package:** £30,000 per annum + enhanced benefits & rewards **Basis:** Permanent ## About Pegasus Homes Pegasus Homes Ltd is a vibrant, dynamic business that designs, builds, and creates high-quality homes, with a focus on independent later living. The portfolio includes around 1,100 homes across 40 communities, with developments designed to offer outstanding community living. We have an exciting opportunity for a Day Concierge to be based at Belle Vue, a Hampstead development of luxurious homes with a pool, stretch studio, roof terrace, and residents’ lounge. ## About the Role As Day Concierge, you will be the face of the community, ensuring a seamless luxury experience for residents. You will balance high-end hospitality with rigorous site safety and operational compliance. ## Key Responsibilities - Act as the primary interface for residents, fostering a warm community atmosphere while conducting welfare checks and handling sensitive information with appropriate professional boundaries. - Serve as an ambassador for the Hampstead area by providing bespoke recommendations for local amenities such as dining, arts, and transport. - Lead on-site safety by conducting regular patrols, monitoring CCTV, managing secure access, and acting as the first responder for emergency situations. - Monitor the building’s M&E (Mechanical & Electrical) systems and perform basic troubleshooting of apartment fixtures to help ensure the development runs seamlessly. - Coordinate with sales, management, and contractors to ensure the exclusive guest suite and spa facilities are fully operational and maintained to 5-star standards. - Induct and oversee on-site service providers, including housekeeping, landscaping, and maintenance teams. - Maintain precise logs for health & safety compliance, maintenance reporting, and daily handovers. ## Additional Information - You will work on a 4 days on / 4 days off rota, with shifts between 07:00 and 19:00. There may be times where you are required to attend training or company-related events at site and/or other locations. - The safety and wellbeing of residents are priorities for Pegasus Homes. This role is subject to an Enhanced DBS check (Pegasus Homes handles the application and cost). ## About You - Proven experience within a luxury residential property setting. - Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality/property-related vocational qualifications. - Strong written and verbal English communication skills to handle inquiries and administrative tasks accurately and professionally. - Strong IT skills are essential; knowledge of Google Workspace is an advantage. - Well presented and highly professional. - Flexible and well organised, able to use initiative and remain calm under pressure. - Knowledge of the local area and events, including restaurants, theatre, parkland, clubs, and societies (highly advantageous). - Experience of working a similar shift pattern is desirable but not essential. ## Invested in Your Wellbeing Pegasus Homes believes effective work-life balance is supported across three key elements, and offers a comprehensive benefits package. - Contributory pension with enhanced employer input, life assurance, a company discounts portal, and a refer-a-friend scheme. - Enhanced annual leave (with a holiday buying scheme), two paid volunteering days per year, and a comprehensive Employee Assistance Programme. - A Health Cash Plan, 24/7 Virtual GP access, and discounted gym memberships. ## Next Steps Our hiring team personally reviews every application. If your profile is a match, the process typically includes a telephone screening and an online skills assessment. Successful completion of these stages is required for an invite to a final in-person interview. - **Re-applications:** If you applied for this role in the last 6 months and were unsuccessful at the screening or assessment stage, we cannot consider a new application at this time. - **Inclusivity:** We are committed to a fair process. Please let us know if you require any reasonable adjustments at any stage. We will keep you updated throughout your journey. ## Equal Opportunities Pegasus Homes is proud to be an equal opportunities employer. We are committed to a diverse and inclusive workplace and encourage applications from all sections of the community, regardless of background. All applicants must have the right to work in the UK. ## Applying to this role This Day Concierge - Belle Vue role at Pegasus Homes runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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