# Delivery Station Customer Service Associate, Delivery Station Liaison [Amazon](https://www.jorb.ai/firms/amazon.md) · New York · United States · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) Amazon is hiring a Delivery Station Customer Service Associate, Delivery Station Liaison in New York. Posted 2026-05-18; applications close 2026-09-24. **Apply**: https://www.amazon.jobs/en/jobs/10422257/delivery-station-customer-service-associate-delivery-station-liaison Posted 3mo ago. ## Role details ## Delivery Station Customer Service Associate At Amazon, we strive to exceed customer expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure customers receive their packages on time, as promised. You will also connect customers with experts who can provide the most accurate and up-to-date information about their packages. ## Key Job Responsibilities - Communicate with customers directly in person, as well as via phone and email - Empathize with and prioritize customer needs - Uphold company values and respect every customer - Resolve issues and set appropriate expectations with customers - Understand and respond appropriately to the issues presented by customers - Consistently provide grammatically correct, concise, and accurate written responses - Approach problems logically and use good judgment to achieve the right customer outcome - Make quick and effective decisions on behalf of the customer - Work a flexible full-time schedule (40+ hours per week) ### Physical Requirements (with or without reasonable accommodation) - Carry, lift, push, and pull up to 49 pounds - Frequently push, pull, squat, bend, and reach - Stand and walk during shifts lasting up to 12 hours - Work in an environment where noise levels vary and can be loud (hearing protection provided) - Work in an environment where temperature may vary due to outside weather conditions and is not controlled ## A Day in the Life You will be based at one of Amazon’s last-mile delivery warehouses where the logistics system operates. As orders are dispatched and delivered, you will be in contact with the warehouse, associates, delivery partners, and customers when they need guidance. If a customer needs to reschedule a delivery, you will inform delivery partners. If you notice a delivery issue, you will work to resolve it right away—helping customers have a great experience without needing to contact Amazon. Operating at the heart of Amazon’s logistics, you will develop logistical and customer expertise that sets Amazon apart. You will connect with customers every day using your understanding of the supply chain and local knowledge of delivery connections and warehouses. ## About the Team Customer Service has a direct impact on Amazon’s mission to be Earth’s most customer-centric company. The team is inclusive and focused on empowering people to support customers’ happiness. The goal is to reduce customer effort by providing the best results quickly and efficiently, including through self-service channels for expert insights into complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis, and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and they need excellent people to help make that happen. ## Basic Qualifications - High school or equivalent - Experience in customer service - Experience prioritizing and managing time effectively in dynamic environments - Experience using computers and Microsoft Office tools such as Outlook, Word, Excel, and PowerPoint - Familiarity with multiple web browsers, database searching, and instant messenger tools ## Preferred Qualifications - Bachelor’s degree or equivalent - Experience understanding performance metrics and developing them to measure progress against key performance indicators - Proficiency in verbal and written communication skills - Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand ## Pay and Benefits The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, NY, Cohoes - 18.65 - 25.96 USD hourly ## Applying to this role This Delivery Station Customer Service Associate, Delivery Station Liaison role at Amazon runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=amazon&job=6a88b15863ceae1b6d7db636) ## More open roles at Amazon - [Product Operations Coordinator, MGM+ Network Operations](https://www.jorb.ai/jobs/6a8a39094ef14bd1b5dcfa83.md) – New York, posted 3d ago - [Partnerships Associate](https://www.jorb.ai/jobs/6a8921c18d84a826821c8dac.md) – New York, posted 4d ago - [Flight Monitor, Amazon - Prime Air](https://www.jorb.ai/jobs/6a852b685456b058aa27f143.md) – New York, posted 7d ago - [DC System Engineer](https://www.jorb.ai/jobs/6a75928625ecd425810a793d.md) – Hong Kong, posted 18d ago - [Transportation Associate](https://www.jorb.ai/jobs/6a6b3bf87f730982ee9b4476.md) – New York, posted 26d ago ## Other open Administrative / Others roles - [Receptionist & Registration Coordinator](https://www.jorb.ai/jobs/6a493cf61b4178dd3bdb8916.md) at [Jet Direct Mortgage](https://www.jorb.ai/firms/jet-direct-mortgage.md) – New York, posted 1mo ago - [Technical Support Engineer](https://www.jorb.ai/jobs/6a7f3c35ef219c43b2abb011.md) at [Options Technology](https://www.jorb.ai/firms/options-technology.md) – New York, posted 10d ago - [Group Risk Administrator - Employee Benefits](https://www.jorb.ai/jobs/6a82f80e930ce1e6e884c9f3.md) at [Moore Kingston Smith](https://www.jorb.ai/firms/moore-kingston-smith.md) – London, posted 7d ago - [Production Operator-Material Handler](https://www.jorb.ai/jobs/6a45aca1bfa661a8a9ae168b.md) at [Koch](https://www.jorb.ai/firms/koch.md) – New York, posted 2mo ago - [Office Assistant](https://www.jorb.ai/jobs/6a79bdb1ddc049fe8598b8e7.md) at [The Access Bank UK](https://www.jorb.ai/firms/the-access-bank-uk.md) – London, posted 14d ago --- Updated: 2026-08-25 Canonical: https://www.jorb.ai/jobs/6a88b15863ceae1b6d7db636