# Data Center Customer Operations II

[Equinix](https://www.jorb.ai/firms/equinix.md) · Singapore · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md)

Equinix is hiring a Data Center Customer Operations II in Singapore. Posted 2026-08-20; applications close 2026-10-19.

**Apply**: https://equinix.wd1.myworkdayjobs.com/External/job/Singapore/Data-Center-Customer-Operations-II_JR-162974

Posted 5d ago.

## Role details

## Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

## Job Summary

Acquires job skills to resolve routine tasks requiring limited judgment. Focus is on routine tasks using limited judgment of standard operating procedures. Supports the overall team.

## Responsibilities

### Queue Management / Reporting

  
- Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times.
  
- Escalates and expedites higher-level orders, upon supervision.
  
- Follows up on work orders in the queue to support the overall team.
  
- Maintains notes and records of activity fulfillment in the ticketing system.

### Installations

  
- Rack and stack basic customer equipment with guidance from more senior team members.
  
- Supports routine intra-cage and infrastructure installations, under guidance, which may include:
    

      
- Routine ladder racks and basic fiber raceways
      
- Basic cable management and support systems (patch panels)
      
- Routine ground cabinets and basic post racks
    

  
  
- May perform tape changes and basic backup necessities.

### Cross-Connect

  
- Supports basic cross-connect troubleshooting.

### Testing / Troubleshooting

  
- Supports basic testing and routine installations of customer assets.
  
- Supports standard layer 1 cross-connect certification testing, under supervision.
  
- May learn more semi-routine testing, under supervision.

### Stakeholder Partnership

  
- Supports operations and security personnel for breaks or other activities, when necessary.

### Customer Management

  
- Supports customer satisfaction with timely adherence to following basic order execution requirements.
  
- Delivers a quality customer service experience when interfacing with customers.
  
- Discusses time expectations on new deployments by following standard operating procedure guidelines.
  
- May support customers on-site through access and escorting services.

### Projects

  
- Supports fulfillment of projects under close supervision.

### Training

  
- Completes assigned training in a timely manner.

## Qualifications

### Typical Degree & Years of Experience

  
- Typically requires a high school diploma and 1 year of equivalent work experience.

## Applying to this role

This Data Center Customer Operations II role at Equinix runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=equinix&job=6a87251d669aeec994b91bbf)

## More open roles at Equinix

- [Data Center Critical Facilities III](https://www.jorb.ai/jobs/6a8c33622a967219f2d4ed7e.md) – Singapore, posted 1d ago
- [Data Center Critical Facilities Engineer II](https://www.jorb.ai/jobs/6a83a15c5487ac2299bc1e7f.md) – London, posted 8d ago

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Updated: 2026-08-25
Canonical: https://www.jorb.ai/jobs/6a87251d669aeec994b91bbf