# End User Support Technician [Soros Fund Management](https://www.jorb.ai/firms/soros-fund-management.md) · New York · United States · [Operations](https://www.jorb.ai/jobs/operations.md) Soros Fund Management is hiring a End User Support Technician in New York. Posted 2026-08-20; applications close 2026-10-19. **Apply**: https://job-boards.greenhouse.io/familyoffice/jobs/7865376003 Posted 4d ago. ## Role details ## Company Overview Soros Fund Management LLC (SFM) is a global asset manager and family office founded by George Soros in 1970. With $28 billion in assets under management (AUM), SFM serves as the principal asset manager for the Open Society Foundations, one of the world’s largest charitable foundations dedicated to advancing justice, human rights, and democracy. Distinct from other investment platforms, SFM thrives on agility—acting decisively when conviction is high and exercising patience when it’s not. With permanent capital, a select group of major clients, and an unconstrained mandate, we invest opportunistically with a long-term view in a wide range of strategies and asset classes, including public and private equity and credit, fixed income, foreign exchange, and alternative assets. Our teams operate with autonomy, while cross-team collaboration strengthens our conviction and empowers us to capitalize on market dislocations. At SFM, we foster an ownership mindset, encouraging professionals to challenge the status quo, innovate, and take initiative. We prioritize development, enabling team members to push beyond their roles, voice bold ideas, and contribute to our long-term success. This culture of continuous growth and constructive debate fuels innovation and drives efficiencies. Our impact is measured by both the returns we generate and the values we uphold, from environmental stewardship to social responsibility. Operating as a unified team across geographies and mandates, we remain committed to our mission, ensuring a meaningful, lasting impact. Headquartered in New York City with offices in Greenwich, Garden City, London, and Dublin, SFM employs 200 professionals. ## Team Overview The End User Support (EUS) team provides 24x7 support globally and has a total of 4 support staff: New York City (2), Greenwich (1), and London (1). The team reports to the End User Support manager. ## End User Support Technician - Job Overview As part of the EUS team at SFM, the End User Support Technician is responsible for directly supporting users in the NYC office, as well as indirectly supporting the offices across the globe. The technician will work closely with the Systems, Cloud, Desktop Engineering, and Cyber Security teams, assisting to troubleshoot and ensure end user system and application reliability, as well as rolling out desktop and other infrastructure projects. The role requires quick thinking and strong troubleshooting skills, along with the ability to provide consistently high levels of customer service across a diverse suite of technology, including the full Microsoft stack, various cloud and SaaS solutions, and management and administration tools. **Location:** New York City – 5 days a week in the office. ## Major Responsibilities - Ensure customer inquiries are handled promptly and effectively, and that customer issues are resolved in a timely and satisfactory manner. - Troubleshoot all end user hardware issues, including desktops, laptops, mobile, and other related devices, both in the office and at home. - Maintain and support telephony, conference room setups, and printers. - Log all work clearly and consistently in the ticketing system, including the steps taken and resolution. - Inventory and maintain record keeping of all applications and desktop hardware. - Maintain adherence to the existing change control and documentation process. ## What We Value - 1–2 years in a Microsoft-based end user support role (can include internship experience), preferred. - Bachelor’s degree in computer science or other relevant fields, preferred. - Experience supporting Microsoft technologies, including Microsoft Office apps, Windows 10/11, Teams, and OneDrive. - Excellent written and oral communication skills, along with collaborative team skills. - Basic troubleshooting skills and mindset, with the ability to identify problems and suggest relevant, meaningful resolutions. - Basic understanding of networking concepts (Wi-Fi, VPN, IP addresses) and common troubleshooting logic (isolate the variable, reproduce the issue, check the simplest explanation first). - Experience with any automation, scripting languages, or PowerShell basics is a plus. - Prior internships or experience in Finance or trading environments, or retail experience, is a plus. We anticipate the base salary of this role to be between $75,000 and $85,000. In addition to base salary, the successful candidate will also be eligible to receive a discretionary year-end bonus. ## SFM Core Values In all respects, candidates need to reflect the following SFM core values: Smart risk-taking, Owner’s Mindset, Teamwork, Humility, Integrity. ## Applying to this role This End User Support Technician role at Soros Fund Management runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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