# Associate Banker II - Forest Hills Metro (Bilingual Mandarin or Russian Preferred) [TD Bank](https://www.jorb.ai/firms/td-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) TD Bank is hiring a Associate Banker II - Forest Hills Metro (Bilingual Mandarin or Russian Preferred) in New York. Posted 2026-08-19; applications close 2026-10-18. **Apply**: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/Forest-Hills-New-York/Associate-Banker-II---Forest-Hills-Metro--Bilingual-Mandarin-or-Russian-Preferred-_R_1505643 Posted 3d ago. ## Role details ## Job Overview This role plays a vital role in bringing TD’s human, relationship-driven banking experience to life. As a trusted partner to clients, the role delivers everyday banking and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarity—helping clients feel informed, supported, and empowered to achieve their financial goals while consistently adhering to TD’s risk and regulatory standards. ## Location & Schedule - **Work Location:** Forest Hills, New York, United States of America - **Hours:** 40 ## Pay Details - **Base Pay Range:** $23.75 - $31.00 USD Base pay may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other business and organizational needs. Candidates are encouraged to ask compensation-related questions and discuss details with their recruiter. ## Line of Business Personal & Commercial Banking ## Depth & Scope - Combines transactional excellence with the capability to help clients find the right solutions through needs-based engagement. Delivers everyday banking and basic consumer account opening/maintenance while proactively engaging clients in meaningful conversations, helping them understand their options, and connecting them to appropriate partners. - Can serve as the first point of contact for clients, acting as the hospitality ambassador for the bank location, guiding traffic flow while delivering a high-touch client experience. - Delivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that help clients reach their financial goals and referring clients to appropriate partners. - Demonstrates broad knowledge of banking products and services to use insights, tools, and resources to evaluate and recommend client solutions. - Engages in inbound and outbound acquisition efforts, recognizing client needs and initiating appropriate referrals to specialists to deepen client relationships. - Performs and makes decisions on a broad range of client transactions and multi-step activities within established financial limits. - Identifies and assesses client problems in straightforward situations using standard procedures and escalates non-standard issues internally. Typically addresses routine requests requiring minimal discretion and may serve as an escalation point as needed. ## Customer Accountabilities - Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners. - Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy. - Creates personalized, client-first interactions that build trust from initial engagement and strengthens ongoing relationships. - Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals. - Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities. - Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes. - Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions. ## Shareholder Accountabilities - Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client. - Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating in compliance with AML laws and regulatory requirements, including accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards. - Identifies potential discrepancies, material changes, or risk indicators and escalates appropriately in accordance with policy and procedure. - Acts in accordance with TD’s code of conduct and ethical standards in every decision. - Protects TD’s clients, colleagues, and the Bank—do the right thing, own it, raise it, and know it. ## Employee/Team Accountabilities - Completes required training and continuously strengthens risk and compliance knowledge. - Contributes to a positive work environment by aligning to the TD Model, Brand, and Culture through full participation as a team member. - Takes accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team. - Embraces different perspectives, backgrounds, and experiences. - Models curiosity and seeks out different perspectives to foster a growth mindset. - Collaborates with team members to contribute to the success of the team and organization. ## Education & Experience - High school diploma or GED. - 1+ years of demonstrated experience working with clients (experience may include volunteering, education, or military experience). - Teller or cash-handling experience in a client-facing/financial institution preferred. - Ability to work during operating hours, including evenings, weekends, and holidays as scheduled. - Ability to complete required job-related training upon hire. - Strong organization skills to handle multiple tasks in a fast-paced environment. - Excellent communication skills with the ability to be concise, clear, and consistent. - Demonstrated effective problem-solving skills. - Demonstrated ability to schedule and prioritize work. - Demonstrated ability to work independently and within deadlines. - Sound judgment in decision-making and problem-solving. - Proficient in Microsoft Office. - Notary License preferred. ## Physical Requirements **Work frequency definitions:** Never: 0%; Occasional: 1–33%; Frequent: 34–66%; Continuous: 67–100% - Domestic Travel – Occasional - International Travel – Never - Performing sedentary work – Frequent - Performing multiple tasks – Continuous - Operating standard office equipment – Continuous - Responding quickly to sounds – Continuous - Sitting – Frequent - Standing – Frequent - Walking – Frequent - Moving safely in confined spaces – Occasional - Lifting/Carrying (under 25 lbs.) – Occasional - Lifting/Carrying (over 25 lbs.) – Occasional - Squatting – Occasional - Bending – Occasional - Kneeling – Occasional - Crawling – Occasional - Climbing – Occasional - Reaching overhead – Occasional - Reaching forward – Occasional - Pushing – Occasional - Pulling – Occasional - Twisting – Occasional - Concentrating for long periods of time – Continuous - Applying common sense to deal with problems involving standardized situations – Continuous - Reading, writing, and comprehending instructions – Continuous - Adding, subtracting, multiplying, and dividing – Continuous ## Applying to this role This Associate Banker II - Forest Hills Metro (Bilingual Mandarin or Russian Preferred) role at TD Bank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=td-bank&job=6a860be54caee7a9b79123a5) ## More open roles at TD Bank - [Relationship Banker I (Park Slope)](https://www.jorb.ai/jobs/6a867c541dafe48a5a504301.md) – New York, posted 3d ago - [Associate Banker I (20 Hours Weekly) Westhampton Beach](https://www.jorb.ai/jobs/6a85d3d2df1b9081b4454120.md) – New York, posted 3d ago - [Associate Banker I Queensbury, Upstate NY](https://www.jorb.ai/jobs/6a867c541dafe48a5a504300.md) – New York, posted 3d ago - [Associate Banker I (20 Hours Weekly) - Carmel (Bilingual Spanish Preferred)](https://www.jorb.ai/jobs/6a860be54caee7a9b791239e.md) – New York, posted 3d ago - [Associate Banker I (Auburndale) 30 Hours](https://www.jorb.ai/jobs/6a860be54caee7a9b79123a4.md) – New York, posted 3d ago ## Other open Retail Banking roles - [Assistant Service Manager](https://www.jorb.ai/jobs/6a62e3a7ebd0a05b34bc715e.md) at [Maybank](https://www.jorb.ai/firms/maybank.md) – Singapore, posted 29d ago - [Universal Banker Part-Time (20 Hours) - 120 Broadway Branch](https://www.jorb.ai/jobs/6a88b31663ceae1b6d7db693.md) at [Citi](https://www.jorb.ai/firms/citi.md) – New York, posted 1d ago - [Universal Banker - Bilingual English/Spanish Speaking Preferred - Fordham Branch](https://www.jorb.ai/jobs/6a88b31663ceae1b6d7db68c.md) at [Citi](https://www.jorb.ai/firms/citi.md) – New York, posted 1d ago - [Part Time Associate Banker Upper Eastside (30 hours)](https://www.jorb.ai/jobs/6a875e44cf0bc872adc4b2fd.md) at [J.P. 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