# IT Support Analyst

[Proxima](https://www.jorb.ai/firms/proxima.md) · London · United Kingdom · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md)

Proxima is hiring a IT Support Analyst in London. Posted 2026-08-18; applications close 2026-10-17.

**Apply**: https://proxima.teamtailor.com/jobs/8236194-it-support-analyst

Posted 6d ago.

## Role details

## The Opportunity

We are looking for an IT Support Analyst to support our global workforce across multiple offices. You will troubleshoot and resolve a wide range of technical issues involving Microsoft 365, Intune, Windows devices, mobile technology, and business-critical applications, ensuring colleagues receive a responsive and professional support experience. Based in our London office, you will support all users across the organisation in a hybrid model (around three days per week in the office).

## Key Responsibilities

  
- Act as the first point of contact for IT support requests.
  
- Manage incidents and requests through the service desk system.
  
- Diagnose and resolve hardware, software, and Microsoft 365 issues.
  
- Support Windows laptops and mobile devices (iOS and Android).
  
- Provision and configure new user accounts, devices, and access.
  
- Manage the end-to-end IT onboarding and offboarding process, including preparing and configuring laptops, provisioning accounts and access, delivering IT inductions, and ensuring a smooth user experience from day one.
  
- Support office technology, including meeting rooms, printers, and AV equipment.
  
- Assist with IT projects and rollouts.
  
- Participate in device lifecycle management, including laptop builds, replacements, stock management, and asset tracking.
  
- Support user access management, including password resets, MFA setup and troubleshooting, and permission requests.

## Requirements

  
- Strong customer service and communication skills (user-facing role).
  
- Microsoft 365 administration and troubleshooting experience.
  
- Entra/AD experience.
  
- Intune-managed device support (laptops and mobiles).
  
- Ability to work independently and own tickets through to resolution.
  
- Excellent troubleshooting and analytical skills.
  
- Comfortable supporting both in-office and remote users.
  
- Ability to communicate technical information to non-technical users.

## Desirable Experience

  
- Microsoft Intune.
  
- MFA (Microsoft Authenticator).
  
- Autopilot deployments.
  
- Microsoft Defender.
  
- SharePoint administration.
  
- Cyber security awareness.

## Applying to this role

This IT Support Analyst role at Proxima runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=proxima&job=6a8481eaa1d926413badb17f)

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Updated: 2026-08-25
Canonical: https://www.jorb.ai/jobs/6a8481eaa1d926413badb17f