# Customer Service Executive

[JLL](https://www.jorb.ai/firms/jll.md) · Hong Kong · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md)

JLL is hiring a Customer Service Executive in Hong Kong. Posted 2026-08-14; applications close 2026-10-13.

**Apply**: https://jll.wd1.myworkdayjobs.com/jllcareers/job/Hong-Kong-SAR-China/Customer-Service-Executive-_REQ514135

Posted 4d ago.

## Role details

## What This Job Involves

  
- Deliver high-standard concierge services to tenants and visitors across the shopping mall and office building.
  
- Respond promptly and professionally to customer enquiries, requests, complaints, and feedback, ensuring timely and solution-oriented resolution.
  
- Support day-to-day property management operations, including coordination and execution of marketing and promotional activities.
  
- Monitor and assist front desk and reception operations to ensure seamless and efficient service delivery.
  
- Collaborate effectively with the account’s Event Team and Facilities Management team on operational tasks and event-related logistics.
  
- Ensure all activities align with company and client policies, including health, safety, and workplace regulatory requirements.
  
- Perform general administrative duties as assigned, including processing tenant applications, document filing, procurement, and maintenance of office supplies, equipment, and water services.
  
- Undertake ad hoc duties and special projects as directed by management.

## Desired or Preferred Experience and Technical Skills

  
- Diploma holder with at least 1 year of customer service experience focused on frontline customer interaction, hotel or shopping mall concierge experience; or above with relevant experience.
  
- Pleasant personality, outgoing and presentable.
  
- Excellent customer service attitude and communication skills.
  
- Good spoken and written English and Chinese; competent in spoken Putonghua.

## Location

On-site – Hong Kong, SAR, China

## Applying to this role

This Customer Service Executive role at JLL runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=jll&job=6a7f044a549c1a427ce5d75c)

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Updated: 2026-08-18
Canonical: https://www.jorb.ai/jobs/6a7f044a549c1a427ce5d75c