# IT Support Technician - Nassau County

[NRI North America](https://www.jorb.ai/firms/nri-north-america.md) · New York · United States · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md)

NRI North America is hiring a IT Support Technician - Nassau County in New York. Posted 2026-04-10; applications close 2026-09-24.

**Apply**: https://jobs.lever.co/corebts/256ffd78-804a-4cc5-a015-7c17881db220

Posted 4mo ago.

## Role details

## Computer Support Technician

NRI North America is seeking a qualified Computer Support Technician to join our professional services team providing onsite support at school districts in Nassau County. This is a full-time role onsite 5 days per week and requires travel between various sites throughout the day.

## Responsibilities

  
- Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
  
- Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
  
- Set up and configure computers, peripherals, and software applications for new and existing users.
  
- Perform regular maintenance and updates on systems and software to ensure optimal performance and security.
  
- Maintain accurate records of support requests, resolutions, and inventory of IT assets.
  
- Update knowledge base articles for common issues.
  
- Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
  
- Provide training and support to users on new software and technologies.
  
- Work closely with other IT team members on projects, upgrades, and system improvements.

## Required Knowledge, Skills, and Abilities

  
- Associate’s degree in information technology, computer science, or a related field.
  
- 1–3 years of experience in IT support or a related role.
  
- Strong understanding of computer systems, mobile devices, and other technology products.
  
- Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
  
- Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
  
- Excellent communication and customer service skills.
  
- Strong problem-solving abilities and attention to detail.
  
- Ability to work independently and collaboratively in a team environment.
  
- Industry certifications such as CompTIA A+ and ITIL (or similar) are preferred.

## Benefits

You’ll work with a collaborative, results-oriented team in a dynamic and positive environment with opportunities to challenge your skills and make an impact. You’ll also work with large, sophisticated, and progressive clients throughout North America.

Comprehensive benefits include: $0 Healthcare option; company contribution to a Health Savings Account with enrollment in a qualifying plan; 401(k) plus company match; Professional Development funds; Flexible Time Off (FTO) plus 11 company holidays; 4 weeks Parental/Caregiver Leave; company-paid family building/fertility benefits through Progyny; Dental and Vision Insurance; and company-paid Life/AD&D, short-term and long-term disability insurance.

## Applying to this role

This IT Support Technician - Nassau County role at NRI North America runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=nri-north-america&job=6a7e5ad1261c04feb28ff705)

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Updated: 2026-08-25
Canonical: https://www.jorb.ai/jobs/6a7e5ad1261c04feb28ff705