# Internship: Global Consumer Financial Services, Service Channels & Transformation - Regional Contact Centre [September - March 2027] [OCBC](https://www.jorb.ai/firms/ocbc.md) · Singapore · [Operations](https://www.jorb.ai/jobs/operations.md) OCBC is hiring a Internship: Global Consumer Financial Services, Service Channels & Transformation - Regional Contact Centre [September - March 2027] in Singapore. Posted 2026-08-13; applications close 2026-10-12. **Apply**: https://ocbc.wd102.myworkdayjobs.com/External/job/OCBC-Singapore/Internship--Global-Consumer-Financial-Services--Service-Channels---Transformation---Regional-Contact-Centre--September---March-2027-_JR00010203 Posted 2d ago. ## Role details ## Who We Are As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We take the time to truly understand people, and provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation—leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition remains clear and bold: to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future by innovating the way we deliver financial services, working in friendly and supportive teams, building lasting value in your community, and helping people grow their assets, business, and investments. Take your learning as far as you can, or simply enjoy a vibrant, future-ready career. **Your Opportunity Starts Here.** ## Why Join Be part of a team that sits at the heart of customer experience delivery. As a **Regional Contact Centre Intern**, you will gain hands-on exposure to how large-scale contact centre operations are supported by technology, systems, and transformation initiatives. This internship offers an opportunity to learn how digital projects, telephony, CRM platforms, and operational support come together to ensure high service standards and customer satisfaction. ## How You Succeed You will do well in this role if you are curious about how systems and operations work together, comfortable working with technology, and willing to support both projects and day-to-day operations. You should be organised, proactive, and able to communicate clearly with different stakeholders. Being adaptable and eager to learn will help you maximise your experience across project and operational work. ## What You Do Your responsibilities will include: - **Contact Centre Projects:** support and manage contact centre–related projects that contribute to service level and customer satisfaction outcomes - **Transformation Initiatives:** assist in contact centre transformation projects such as Live Chat / WebRTC, Agent Assist (AI), speech-to-text technologies for phone banking, surveillance systems, SMS-OTP and push notifications, email routing and reporting, workforce tools, robotics, and CRM platforms (e.g. Pega) - **UAT & System Testing:** work closely with IT teams on user acceptance testing (UAT), including test case management via JIRA, participation in daily defect calls, and preparation of UAT status updates - **System & User Support:** support contact centre users on system issues, raise and track IT cases, and follow up on resolution - **Access & Asset Management:** assist with user access applications, system access reviews, PC inventory tracking, and installation arrangements - **Operational Support:** support contact centre premises matters, physical access, call tree updates, and overall operational needs ## Who You Work With You will be part of the **Service Channels & Transformation** team within Global Consumer Financial Services. The team partners closely with contact centre operations, IT, and vendors to deliver reliable systems and continuous improvements. You will work alongside project managers, technology teams, and operations stakeholders, gaining insight into how regional contact centres are supported and transformed. ## Who You Are - A **polytechnic student** pursuing a diploma in Information Technology, Computer Science, Information Systems, Software Engineering, AI, automation, data science, or related disciplines - Interested in systems, technology, and operational support - Comfortable working in a team-based project environment - Organised, responsible, and proactive in managing assigned tasks - A clear communicator, both verbally and in writing ## Learning Objectives This internship will provide you with: - Understanding of **contact centre operations**, including telephony and CRM systems - Exposure to **contact centre transformation projects** and digital initiatives - Basic knowledge of **project methodologies** (Waterfall, Agile, Hybrid) and the **project lifecycle** - Hands-on experience in **system testing (UAT)**, user support, and issue management - Development of **communication, problem-solving, and analytical skills** - Insight into how IT, operations, and business teams collaborate to deliver customer-facing services ## What We Offer Competitive base salary, a suite of holistic and flexible benefits, community initiatives, and industry-leading learning and professional development opportunities. Your wellbeing, growth, and aspirations are cared for as much as the needs of our customers. ## Applying to this role This Internship: Global Consumer Financial Services, Service Channels & Transformation - Regional Contact Centre [September - March 2027] role at OCBC runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=ocbc&job=6a7d7a221245d703dea1eb77) ## More open roles at OCBC - [Project / QA Support Analyst in Trade Finance Operations (Contract to end by 30 Dec 26)](https://www.jorb.ai/jobs/6a7f03e52845f753f77731ed.md) – Singapore, posted 1d ago - [Internship: Global Consumer Financial Services, GCFS Digital Business & Transformation - GCFS Digital Transformation \[September - March 2027\]](https://www.jorb.ai/jobs/6a7d7a221245d703dea1eb76.md) – Singapore, posted 2d ago - [Emerging Markets Trading - AM](https://www.jorb.ai/jobs/6a7c60ecefc44ea756c193c5.md) – Singapore, posted 3d ago - [Internship: Group Human Resources, Talent Acquisition Experience, Talent Sourcing \[Aug to Dec 2026\]](https://www.jorb.ai/jobs/6a75c9724adac9b02a266c38.md) – Singapore, posted 8d ago - [6 Months Contract Assistant Trust Relationship Manager](https://www.jorb.ai/jobs/6a743fc96e08d3ba890292e3.md) – Singapore, posted 9d ago ## Other open Operations roles - [Technical Operator](https://www.jorb.ai/jobs/6a45aca1bfa661a8a9ae1674.md) at [Koch](https://www.jorb.ai/firms/koch.md) – New York, posted 1mo ago - [Associate, Business Management (Programme & UI/UX Design), Risk & Performance Management Department](https://www.jorb.ai/jobs/6a7a9ed606ef98ac98dca2cc.md) at [GIC](https://www.jorb.ai/firms/gic.md) – Singapore, posted 4d ago - [Construction Project Management Analyst](https://www.jorb.ai/jobs/6a4af23e6e76d89220f7eaf8.md) at [Prospect Capital Management](https://www.jorb.ai/firms/prospect-capital-management.md) – New York, posted 1mo ago - [2026 APAC Long Internship (Jul - Dec) – Securities Services, Client Delivery – Singapore](https://www.jorb.ai/jobs/6a48f12fd522e14fd10e54ee.md) at [BNP Paribas](https://www.jorb.ai/firms/bnp-paribas.md) – Singapore, posted 1mo ago - [Operations – Intern (Asia)](https://www.jorb.ai/jobs/6a57ecd2bfa866352e9ca748.md) at [Citadel](https://www.jorb.ai/firms/citadel.md) – Hong Kong, posted 1mo ago --- Updated: 2026-08-15 Canonical: https://www.jorb.ai/jobs/6a7d7a221245d703dea1eb77