# Sales Development Representative [Kustomer](https://www.jorb.ai/firms/kustomer.md) · New York · United States · [Sales & Marketing](https://www.jorb.ai/jobs/sales-marketing.md) Kustomer is hiring a Sales Development Representative in New York. Posted 2026-08-12; applications close 2026-10-11. **Apply**: https://jobs.ashbyhq.com/Kustomer/348cc65f-ca70-4db6-b7e9-c8523a25b9b8 Posted 13d ago. ## Role details ## About Kustomer Kustomer is a conversational CRM platform designed to improve every customer experience. Built with intelligent tools such as AI and automation, a no-code configuration approach, and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer helps businesses operate more efficiently and deliver more personalized service across any channel—making every interaction more meaningful. Today, Kustomer is the core platform for leading customer service brands including Sweetgreen, Starz, Vuori, Resy, and Cotopaxi. Kustomer was founded in 2015 by Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. In 2023, Kustomer spun out from Meta as a standalone company backed by Battery, Redpoint, and Boldstart Ventures. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and Boldstart. Kustomer is a remote-friendly company with Krew members located throughout the U.S. and U.K., coming together for Kamp Kustomer each year. ## About the Role As a Sales Development Representative (SDR), you will support the Kustomer sales effort in multiple functions while developing your skills for a full-cycle sales role. Your daily responsibilities include prospecting and sourcing potential decision makers, outbound lead generation, and leading qualification meetings. You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social. You will work closely with the sales and marketing teams to drive Kustomer’s message to the market. **Location:** This role is focused on hiring in the New York, NY metropolitan areas. The team comes into the Manhattan office 1x a week on Wednesdays. You must already be located in the tri-state area (CT, NY, NJ). ## Responsibilities - Engage potential prospects over email and phone to qualify leads and set appointments for account executives - Identify target customers for Kustomer through email, phone, and social channels - Maintain active engagement with leads through informed, creative follow-ups - Research and develop prospective accounts - Work closely with account executives to identify qualified accounts and define outreach strategies - Partner with marketing to deliver effective messaging and identify best target market segments - Achieve quarterly quotas for developed leads and closed sales - May involve handling sensitive personal data ## Qualifications - 6 months of inbound/outbound sales experience (may include internships); prior work with sales/startups preferred - Ability to quickly engage potential customers over email, phone, and in person - Clear, concise, and accurate communication in both writing and verbal communication - Excitement for AI and ability to map it to sales processes - Grit and resilience in the face of rejection - Drive to progress your career - Strong time management skills to meet objectives - Experience being accountable to metrics, often exceeding them - Ability to thrive in a high-energy team environment ## HIPAA Compliance _All roles at Kustomer may involve handling sensitive personal data._ ## Benefits Kustomer offers competitive salaries and stock options. In the U.S., benefits include 100% healthcare coverage, 401(k), WiFi reimbursement, mobile reimbursement, and a generous vacation policy. In the UK, benefits include pension, supplemental health insurance, and other perks. ## Diversity & Inclusion Kustomer is committed to bringing together individuals from different backgrounds and perspectives and strives to create an inclusive environment where everyone can thrive and do great work. Kustomer is an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status. ## Applying to this role This Sales Development Representative role at Kustomer runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=kustomer&job=6a7d093b47ec447e28d99da7) ## Other open Sales & Marketing roles - [CRM Business Copywriter](https://www.jorb.ai/jobs/6a732603c1318dad15fcf46b.md) at [Wise](https://www.jorb.ai/firms/wise.md) – London, posted 19d ago - [U.S. Sales Associate](https://www.jorb.ai/jobs/6a48f12fd522e14fd10e5450.md) at [BNP Paribas](https://www.jorb.ai/firms/bnp-paribas.md) – New York, posted 1mo ago - [Sales & Insurance Executive (Account Management)](https://www.jorb.ai/jobs/6a7d41a01938054afedbff30.md) at [Carousell](https://www.jorb.ai/firms/carousell.md) – Singapore, posted 11d ago - [SDR](https://www.jorb.ai/jobs/6a526a8ef790eb488843bdcd.md) at [Kodem](https://www.jorb.ai/firms/kodem.md) – New York, posted 1mo ago - [Business Development Representative - German Speaking](https://www.jorb.ai/jobs/6a4496e481ac604fa228c9aa.md) at [Canva](https://www.jorb.ai/firms/canva.md) – London, posted 1mo ago --- Updated: 2026-08-25 Canonical: https://www.jorb.ai/jobs/6a7d093b47ec447e28d99da7