# Analyst - Desktop Support [StepStone Group](https://www.jorb.ai/firms/stepstone-group.md) · London · United Kingdom · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) StepStone Group is hiring a Analyst - Desktop Support in London. Posted 2026-08-11; applications close 2026-10-10. **Apply**: https://www.stepstonegroup.com/current-opportunities/?gh_jid=7956359 Posted 13d ago. ## Role details ## Company Overview StepStone is a global private markets specialist delivering tailored investment solutions, advisory services, and impactful, data-driven insights to the world’s investors. Leveraging its platform and expertise across sectors, strategies, and geographies, StepStone helps clients identify the advantages and answers they need to succeed. ## The Team **Information Technology (IT) at StepStone** provides internal infrastructure for automation. IT implements governance for the use of network and operating systems, supports operational units by providing needed functionality, and offers centralized Desktop Support to handle technology queries. ## Key Responsibilities - Act as an initial point of contact for technical support requests by phone, email, and in person - Serve as the local IT point of contact for local office-based issues - Perform triage, resolve incidents, and respond to queries on PCs, laptops, printers, mobile devices, and email and business applications - Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base - Demonstrate understanding of basic networking and system administration - Contribute to IT projects - Resolve technical issues, identify, and document persistent problems - Ensure a positive user experience through timely and professional service ## Core Competencies - Working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server, and Entra ID - PC hardware and software support - Ticketing and incident documentation - Managing projects end to end - Testing and evaluating new technologies ## Requirements - Strong customer service and communication skills - Ability to communicate technical details to non-technical users - Ability to prioritize workload effectively - Able to work independently with minimal supervision - Strong troubleshooting skills and willingness to seek out existing issues - Experience with ServiceNow is a plus - Knowledge of Crestron Audio Visual equipment is a plus ## Qualifications - 1–3 years of technical support experience; desktop or helpdesk support preferred - 4-year college degree - ITIL framework exposure is a plus ## Equal Opportunity StepStone believes that its people are its most important asset and crucial to its success. StepStone is an Equal Opportunity Employer and strives to create an environment that empowers employees and allows them to be heard, regardless of title or tenure. StepStone provides multiple Employment Resource Groups and mentorship programs to enhance the employee experience. As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Candidates must be at least 18 years old to apply. ## Applying to this role This Analyst - Desktop Support role at StepStone Group runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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