# Operations Analyst, Reservation Product Operations [Amazon](https://www.jorb.ai/firms/amazon.md) · London · United Kingdom · [Analytics / BI](https://www.jorb.ai/jobs/analytics-bi.md) Amazon is hiring a Operations Analyst, Reservation Product Operations in London. Posted 2026-07-07; applications close 2026-09-24. **Apply**: https://www.amazon.jobs/en/jobs/10503182/operations-analyst-reservation-product-operations Posted 1mo ago. ## Role details ## Job Overview AWS Sales, Marketing, and Global Services (SMGS) drives revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Support team works with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with customers building mission-critical applications on AWS services. The AWS Reservation Product Operations Team is seeking a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests. We are looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and is passionate about accuracy. ## Key Responsibilities - Process and audit Reservation Product transactions, including cancellations, purchases, migrations, and modifications, while adhering to Legal, Security, and Compliance requirements. - Occasionally act as an escalation point for Reservation Product requests and issues. - Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions. - Maintain a self-correcting mindset to identify and correct errors. - Communicate effectively across all related channels to ensure transparency of process. - Occasionally retrieve and evaluate data using Excel and other data management/BI systems. ## About the Team **Diverse Experiences:** Amazon values diverse experiences. Candidates are encouraged to apply even if they do not meet all preferred qualifications and skills. If your career is just starting, has not followed a traditional path, or includes alternative experiences, we encourage you to apply. **Why AWS:** Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. Customers trust AWS’s robust suite of products and services to power their businesses. **Work/Life Balance:** AWS values work-life harmony and strives for flexibility as part of its working culture. **Inclusive Team Culture:** AWS promotes learning and curiosity, supported by employee-led affinity groups and ongoing events and conferences. **Mentorship and Career Growth:** AWS supports knowledge-sharing, mentorship, and other resources to help employees develop and grow. ## Basic Qualifications - Bachelor’s degree or equivalent in Business, Accounting, or a related field. - Experience in business analysis and functional roles requiring quantitative, analytical, and organizational skills, including intermediate Excel skills (Pivot Tables, VLOOKUPs). - Experience with Microsoft Excel, including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLOOKUP formulas. ## Preferred Qualifications - Experience navigating a knowledge base and following Standard Operating Procedures (SOPs). - Experience performing data analysis and troubleshooting data integrity issues. - Experience working with a queue of requests with Service Level Agreements (SLAs) and accuracy targets against Standard Operating Procedures (SOPs). ## Applying to this role This Operations Analyst, Reservation Product Operations role at Amazon runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=amazon&job=6a7afef167b62e3106ef321a) ## More open roles at Amazon - [Product Operations Coordinator, MGM+ Network Operations](https://www.jorb.ai/jobs/6a8a39094ef14bd1b5dcfa83.md) – New York, posted 3d ago - [Partnerships Associate](https://www.jorb.ai/jobs/6a8921c18d84a826821c8dac.md) – New York, posted 4d ago - [Flight Monitor, Amazon - Prime Air](https://www.jorb.ai/jobs/6a852b685456b058aa27f143.md) – New York, posted 7d ago - [DC System Engineer](https://www.jorb.ai/jobs/6a75928625ecd425810a793d.md) – Hong Kong, posted 18d ago - [Transportation Associate](https://www.jorb.ai/jobs/6a6b3bf87f730982ee9b4476.md) – New York, posted 26d ago ## Other open Analytics / BI roles - [Strategy Analyst](https://www.jorb.ai/jobs/6a6e73e75a8e949828fd5c12.md) at [YouLend](https://www.jorb.ai/firms/youlend.md) – London, posted 1mo ago - [Diploma Student / Intern](https://www.jorb.ai/jobs/6a44cb03fe34039808c24fe1.md) at [SAP](https://www.jorb.ai/firms/sap.md) – Singapore, posted 1mo ago - [Data Analyst I](https://www.jorb.ai/jobs/6a8ca38e5e4732c32c5f88e7.md) at [Garner Health](https://www.jorb.ai/firms/garner-health.md) – New York, posted 10h ago - [Data Scientist Associate](https://www.jorb.ai/jobs/6a8c6b632115d3cfcfbf7c40.md) at [J.P. 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