# Part-Time Customer Service Associate - Westbury Branch [Dime Commercial Bank](https://www.jorb.ai/firms/dime-commercial-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) Dime Commercial Bank is hiring a Part-Time Customer Service Associate - Westbury Branch in New York. Posted 2026-08-07; applications close 2026-10-06. **Apply**: https://recruiting.ultipro.com/BRI1012TBNB/JobBoard/e22afb71-1464-5de7-5bd7-02f2c92421b2/OpportunityDetail?opportunityId=5c8e163b-1963-410b-9bec-9685a815c2c1 Posted 2d ago. ## Role details ## Summary Dime Commercial Bank (Dime) is currently hiring for a Part-Time Customer Service Associate (CSA) at its Westbury Branch in Long Island. The CSA will ensure the accurate completion of customer requests and services, respond to inquiries in a timely manner, and process routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate is a plus. ## Compensation **Hourly wage:** minimum $21; maximum $29. Exact pay may vary based on skills, experience, training, licenses/certifications, language requirements, and location. ## Responsibilities - Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags. - Reconcile cash drawer by proving cash transactions, counting, and packaging currency and coins. - Perform account services for all Dime customers. - Respond to customer inquiries and apply in-depth knowledge of Dime products and services to provide appropriate solutions. - Support business development efforts of the Branch Manager through in-branch sales, phone outreach, and direct mailing campaigns. - Report under the Bank Secrecy Act (BSA), including requirements related to Currency Transaction Reports (CTRs), Suspicious Activity Reports (SARs), and Dime internal Suspicious Activity Tracking Reports. - Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes. - Maintain current knowledge of bank regulatory requirements. - Identify opportunities for and service clients with consumer and commercial lending needs, and refer them to the appropriate department. - Make decisions within established authority (e.g., overdrafts, overrides, signature guarantees) in lieu of absent managers. - Cross-train on both the teller window and banking platform as required. ## Qualifications - High School Diploma or equivalent required. - Minimum 1 year of retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, or Financial Service Associate is a plus. - Cash-handling experience preferred. - Excellent customer service skills. - Advanced PC, network, email, and software proficiency, including Director, Internet, word processing, spreadsheet, and transaction research (preferred). - Strong problem-solving skills to identify and resolve customer issues effectively. - Thorough understanding of compliance and record-keeping requirements. ## Application Requirement All applicants must attach a recent resume. ## Applying to this role This Part-Time Customer Service Associate - Westbury Branch role at Dime Commercial Bank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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