# Onboarding Specialist (Mandarin & English Speaker)

[EQ](https://www.jorb.ai/firms/eq.md) · Hong Kong · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md)

EQ is hiring a Onboarding Specialist (Mandarin & English Speaker) in Hong Kong. Posted 2026-08-06; applications close 2026-10-05.

**Apply**: https://equiniti.wd3.myworkdayjobs.com/Opportunities/job/Makati-City/Onboarding-Specialist--Mandarin---English-Speaker-_R17494

Posted 3d ago.

## Role details

## Management Level

## Essential Duties

  
- Serve as the initial point of contact and set up new clients on notification applications and services in accordance with corporate and departmental policies and procedures.
  
- Continuously stay current on notification products and services, which may require additional classroom and on-the-job training.
  
- Provide exceptional customer service by optimizing each client interaction.
  
- Install new applications through project management and solution design, which may include reviewing site surveys, gathering client requirements, creating application handoff sheets, installing software, and setting up daily routines.
  
- Contact clients within established timelines to confirm orders and explain the installation and training process, and maintain detailed notes on all client interactions.
  
- Obtain, verify, and validate client data to ensure successful application setup and supportability.
  
- Make outbound proactive calls and follow up to confirm orders and explain installation and training processes.
  
- Gather client requirements, recommend application best practices to meet those needs, and ensure account supportability.
  
- Develop and follow a communication and follow-up plan if other team members are needed to effectively resolve an issue.
  
- Establish and follow the project plan, as needed.
  
- Identify new product, service, and feature opportunities during client conversations (e.g., appointment reminders, patient balance notifications).
  
- Maintain detailed notes in the customer database.

## Applying to this role

This Onboarding Specialist (Mandarin & English Speaker) role at EQ runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=eq&job=6a74b020f852278e74eb6850)

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Updated: 2026-08-09
Canonical: https://www.jorb.ai/jobs/6a74b020f852278e74eb6850