# IT Support Specialist

[NRI North America](https://www.jorb.ai/firms/nri-north-america.md) · New York · United States · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md)

NRI North America is hiring a IT Support Specialist in New York. Posted 2026-08-04; applications close 2026-10-03.

**Apply**: https://jobs.lever.co/corebts/415378ad-a1ff-4e68-921a-29e45e3724b0

Posted 1d ago.

## Role details

## Computer Support Technician

**Company:** NRI North America

**Location:** Onsite support at school districts in Orange County (full-time; onsite 5 days per week; travel between various sites throughout the day)

## Responsibilities

  
- Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
  
- Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
  
- Set up and configure computers, peripherals, and software applications for new and existing users.
  
- Perform regular maintenance and updates on systems and software to ensure optimal performance and security.
  
- Maintain accurate records of support requests, resolutions, and inventory of IT assets.
  
- Update knowledge base articles for common issues.
  
- Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
  
- Provide training and support to users on new software and technologies to enhance technical skills and efficiency.
  
- Work closely with other IT team members on projects, upgrades, and system improvements.

## Required Knowledge, Skills, and Abilities

  
- Associate’s degree in information technology, Computer Science, or a related field.
  
- 1–3 years of experience in IT support or a related role.
  
- Strong understanding of computer systems, mobile devices, and other technology products.
  
- Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
  
- Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
  
- Excellent communication and customer service skills.
  
- Strong problem-solving abilities and attention to detail.
  
- Ability to work independently and collaboratively in a team environment.
  
- Industry certifications such as CompTIA A+, ITIL, etc.

## Benefits

  
- Collaborative, results-oriented team and a highly positive work environment
  
- Opportunity to work with large, sophisticated, and progressive clients throughout North America
  
- Comprehensive benefits program including Health, Vision, and Dental Insurance; Life Insurance; Health/Dependent Care Flexible Spending; 401(k) Plan; Short-Term and Long-Term Disability Coverage
  
- Generous vacation and flex time off programs; company-paid holidays
  
- Training and development opportunities

## Applying to this role

This IT Support Specialist role at NRI North America runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=nri-north-america&job=6a720cdca0d9c8c32b6d0041)

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Updated: 2026-08-06
Canonical: https://www.jorb.ai/jobs/6a720cdca0d9c8c32b6d0041