# 24x7 L1 Support Engineer [DXC Technology](https://www.jorb.ai/firms/dxc-technology.md) · Singapore · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) DXC Technology is hiring a 24x7 L1 Support Engineer in Singapore. Posted 2026-08-04; applications close 2026-10-03. **Apply**: https://dxctechnology.wd1.myworkdayjobs.com/DXCJobs/job/SGP---SINGAPORE/L1-Support-Engineer_51585424 Posted 2d ago. ## Role details ## About DXC Technology DXC Technology is seeking service-oriented IT professionals to join our support team in Singapore. This role provides 24x7 helpdesk and onsite support for critical business and public-facing environments, ensuring high service availability and a positive end-user experience. As part of our operations model, support engineers may be deployed across multiple sites in Singapore and assigned based on skills, capabilities, security clearance eligibility, and operational requirements. ## Key Responsibilities - Provide first-level technical support for desktops, laptops, peripherals, printers, standard applications, and network connectivity issues. - Log, prioritize, troubleshoot, and resolve incidents and service requests within agreed SLA targets. - Perform initial diagnosis, collect diagnostic information, and escalate complex issues to L2 support teams, infrastructure teams, application teams, or external vendors as required. - Respond promptly to service disruptions, outages, and performance degradation incidents. - Maintain accurate incident records, ticket updates, daily reports, and shift handover documentation. - Follow established operational procedures, security policies, and site-access requirements. - Support system monitoring, trend analysis, service improvement initiatives, and automation opportunities. - Coordinate effectively with internal support teams, customers, and third-party vendors to ensure timely issue resolution. - Deliver professional, customer-focused support in a mission-critical operational environment. - Participate in a 24x7 support roster, including shift work, weekends, and public holidays. ## Required Experience & Qualifications - Diploma in Information Technology, Computer Studies, Computer Engineering, or a related discipline. - 1–2 years of experience in IT Helpdesk, Desktop Support, Service Desk, or Technical Support roles. - Hands-on experience supporting Microsoft Windows environments, end-user devices, peripherals, and basic network connectivity. - Familiarity with ticketing and IT service management tools such as ServiceNow or Jira. - Basic troubleshooting skills across hardware, software, operating systems, and network issues. - Working knowledge of SQL; Unix/Linux exposure is advantageous. - Good communication, interpersonal, and customer service skills. - Ability to work independently and effectively in a fast-paced operational environment. - Eligible to obtain and maintain the required security clearance and site access permissions. ## Preferred Skills - Understanding of ITIL and IT Service Management (ITSM) processes. - Experience supporting mission-critical or high-availability environments. - Knowledge of Microsoft 365 administration and support. - Experience with reporting tools such as Microsoft Excel or Power BI. - Exposure to scripting, automation, monitoring tools, or service improvement initiatives. ## Deployment & Operational Requirements - Support engineers may be deployed across different operational sites within Singapore. - Site assignments are determined based on business requirements, individual capabilities, skillsets, and operational needs. - Staff may be reassigned or rotated between sites as required. - The role is not permanently attached to a specific location. - Must be willing to work 12-hour rotating shifts, including nights, weekends, and public holidays. Due to client-related security requirements, candidates must be eligible to obtain and maintain the necessary security clearance and site access approvals required for the role. ## Applying to this role This 24x7 L1 Support Engineer role at DXC Technology runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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