# IT Support Engineer (Coastal) - (WL-FRW260115 002/01) [Xcellink](https://www.jorb.ai/firms/xcellink.md) · Singapore · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) Xcellink is hiring a IT Support Engineer (Coastal) - (WL-FRW260115 002/01) in Singapore. Posted 2026-01-15; applications close 2026-09-05. **Apply**: https://apply.workable.com/xcellink/j/517BEB105B Posted 6mo ago. ## Role details ## IT Support Engineer Join our IT infrastructure support team and help maintain the operational uptime of mission-critical biometric devices at key locations. You will support national infrastructure with seamless operation of high-tech systems, working in a dynamic team dedicated to keeping vital systems running smoothly, 24/7. ## Roles & Responsibilities - **System Implementation & Configuration:** Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams. - **Critical On-Site IT Support:** Provide first-level on-site IT support on a rotational shift, including public holidays (7 am to 3 pm / 3 pm to 11 pm), to ensure operational uptime of essential systems. - **Troubleshooting & Escalation:** Investigate and resolve issues, providing timely updates to the Project Manager on major escalations. - **Proactive System Monitoring:** Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices remain fully operational. - **Technical Support Expertise:** Apply hands-on experience troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment. ## Why Join Us? - Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security. - Sharpen troubleshooting skills in time-sensitive, mission-critical environments. - Learn to navigate SLAs and KPIs to support top-tier service delivery. - Grow into a leadership role by overseeing a team responsible for providing IT support services in critical environments. - **Shift Allowance:** Earn shift allowances for rotating schedules. - **Transport Allowance:** Receive a transport allowance to cover commuting needs. - **Standby Allowance:** Standby duties are compensated with a standby allowance. - **Public Holiday Pay:** Earn additional pay for public holidays. ## Qualifications & Requirements - **Operational Experience:** Prior exposure to IT operational environments is advantageous. - **Team-Oriented:** Strong collaboration skills and the ability to support colleagues in a fast-paced environment. - **Self-Starter:** Ability to work independently and take ownership of tasks. - **Education:** Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus. - **IT Enthusiast:** Passion for IT Service Management and willingness to work rotational shifts. ## What You Will Learn - Experience in installation, configuration, and troubleshooting of biometric devices, including maintenance of related software applications. - Hands-on support experience for high-tech devices in Windows (Windows clients) environments/platforms. - Understanding of IT Service Management practices, including managing and adhering to SLAs (service-level agreements) and KPIs (key performance indicators). - Familiarity with the fundamental scope of work typically delivered in IT Support Services. - Ability to work under time-sensitive conditions. - Career progression to lead a team providing IT Support Services. If you are driven by the challenge of maintaining essential systems that keep the nation running and want to develop your career in IT support, this is the opportunity for you. ## Applying to this role This IT Support Engineer (Coastal) - (WL-FRW260115 002/01) role at Xcellink runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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